Heather Sippel
Salem,NH
Summary
Detail-oriented Administrative Assistant with over 20 years of experience in the medical sector, specializing in surgical scheduling and office management. Recognized for exceptional organizational skills and a proven ability to manage intricate scheduling tasks effectively and independently. Committed to improving workflow efficiency and fostering team collaboration to drive organizational success.
Overview
24
24
years of professional experience
Work History
Administrative Assistant, OR Scheduling
Lowell General Hospital - Main Campus
11.2015 - Current
- Lead daily operations of the Surgical Scheduling Department to ensure efficient workflow.
- Bridged communication between external vendors and internal teams for optimal equipment availability.
- Ensure efficient and accurate daily surgical scheduling through communication with surgeons, medical office staff, management, administration.
- Directed a team of surgery schedulers, enhancing department productivity and collaboration.
- Excelled in utilizing advanced computer-based applications for surgical scheduling and data management.
Unit Coordinator/ER Tech, Emergency Room
Lowell General Hospital - Saints Campus
08.2005 - 11.2015
- Streamlined Emergency Department operations using strong administrative skills.
- Maintained department flow by managing admissions and transfers
- Supported medical staff with patient care.
- Managed incoming communications and processed orders.
Medical Office Coordinator
North Suburban Cardiology Associates
Stoneham, MA
06.2004 - 08.2005
- Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume practice.
- Delivered patient information, appointment results and insurance information to other office staff for reporting and billing purposes.
- Managed telephone switchboards to facilitate efficient connection processes.
- Organized charts to streamline appointment readiness.
- Facilitated communication between primary care physicians, specialists, and patients to ensure a smooth referral process.
Unit Coordinator/CNA
Childrens Care Hospital and School
Sioux Falls, SD
01.2001 - 08.2003
- Managed inbound calls to ensure efficient communication with internal staff.
- Scheduled medical appointments and transportation for patients.
- Processed and recorded medical instructions from physicians.
- Provided support in patient care for critically ill pediatric patients.
- Maintained supply inventory levels.
- Executed additional responsibilities as assigned by charge nurse and unit manager.
Education
High School Diploma -
Groton high school
Groton, SD01.1999
Some College (No Degree) - Medical Assisting
Colorado Technical University
Sioux Falls, SDSkills
- Office Administration
- Effective Time Management
- Skilled in Time and Resource Management
- Workflow Optimization
- Proactive Team Member
- Skilled in Word Processing Techniques
- Excel Data Reporting
- Epic Program Management
- HIPPA Compliance
- Patient Scheduling Software
- Medical Records Management
- Communication Skills
- Effective Team Leadership
Timeline
Administrative Assistant, OR Scheduling
Lowell General Hospital - Main Campus
11.2015 - Current
Unit Coordinator/ER Tech, Emergency Room
Lowell General Hospital - Saints Campus
08.2005 - 11.2015
Medical Office Coordinator
North Suburban Cardiology Associates
06.2004 - 08.2005
Unit Coordinator/CNA
Childrens Care Hospital and School
01.2001 - 08.2003
High School Diploma -
Groton high school
Some College (No Degree) - Medical Assisting
Colorado Technical University
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