Heather Small
Nashville,TN
Summary
Experienced hairstylist passionate about client care, seeking a part-time role in the medical field. Known for being warm, friendly, and an excellent communicator with a team-oriented mindset. Eager to leverage these strengths to make a positive impact in healthcare. Adaptable to new environments and diverse personalities, excelling in collaborative settings. Detail-oriented and organized, with experience in invoicing, project management, and client relations in our family-owned marketing agency. Committed to continuous learning and genuinely driven to help others.
Overview
17
17
years of professional experience
Work History
Agency Administrator
BRDDG
10.2021 - Current
- Entered and maintained billing information in company internal databases for accessibility.
- Processed customer invoices, credit memos and payments within established timelines.
- Responded to customer concerns and questions on daily basis.
- Utilized various software programs to process customer payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Reconciled accounts receivable to general ledger.
- Managed email correspondence.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Hairstylist
New Vinatge Beauty Lounge
06.2014 - 02.2018
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
- Organized sales area and work station to showcase products and boost sales.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Hairstylist
Great Clips
10.2013 - 06.2014
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Organized sales area and work station to showcase products and boost sales.
- Answered phone calls and emails to schedule client appointments.
Sales Associate
Victoria's Secret
09.2010 - 10.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Trained new employees on customer service, money handling and organizing strategies.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Hair Stylist
Salon Vlasa
06.2007 - 08.2010
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Color and Cutting services
- Continued Education
Hairstylist Apprentice
Pzazz
06.2006 - 06.2007
- Tigi cut and color training
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Answered telephone calls to provide information and schedule new appointments.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Education
No Degree - Cosmetology Education
Clover Park Technical College
Lakewood, WA05.2006
High School Diploma -
Peninsula High School
Gig Harbor, WA06.2004
Skills
- QuickBooks- Invoicing, paying contractors and book reconciliation
- Monday- project management and team organization
- Cosmetology- Cutting and Color services, client relations, sanitation/disinfection, product sales, appointment scheduling, checking clients in/out, answering phones
- Strong ability to multitask
- People-Orientated Professional
- Adaptable
- Strong communicator
- Collaborative team player
- Adaptable
- Detail-oriented
- Organized
- Client care with empathy
Timeline
Agency Administrator
BRDDG
10.2021 - Current
Hairstylist
New Vinatge Beauty Lounge
06.2014 - 02.2018
Hairstylist
Great Clips
10.2013 - 06.2014
Sales Associate
Victoria's Secret
09.2010 - 10.2013
Hair Stylist
Salon Vlasa
06.2007 - 08.2010
Hairstylist Apprentice
Pzazz
06.2006 - 06.2007
No Degree - Cosmetology Education
Clover Park Technical College
High School Diploma -
Peninsula High School
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