Heather Smith
Billing Manager
Red Oak,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Billing Manager
Chat Mobility
Emerson, IA
08.2004 - Current
- Worked with customers to develop payment plans and bring accounts current.
- Reviewed billing problems, researched issues and resolved concerns.
- Created new standard operating procedures improving billing accuracy and cash flow.
- Worked cross-functionally with customer service, inventory and finance teams for conflict resolution.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed billing, collection and reporting functions for office.
- Conducted performance reviews and implemented improvement plans.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Customer Service Representative
Mediacom
Red Oak, IA
09.1996 - 08.2004
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Glidden-Ralston Jr-Sr High School
Glidden, IA 05.1991 - 05.1991
Skills
Collections understanding
undefinedTimeline
Billing Manager
Chat Mobility
08.2004 - Current
Customer Service Representative
Mediacom
09.1996 - 08.2004
High School Diploma -
Glidden-Ralston Jr-Sr High School
05.1991 - 05.1991
Similar Profiles
Jodie BaierJodie Baier
Technical Resolution Specialist at Chat MobilityTechnical Resolution Specialist at Chat Mobility
Roger Bundridge, Jr.Roger Bundridge, Jr.
CEO at Chat MobilityCEO at Chat Mobility
William LeggWilliam Legg
Chef at Chew N Chat Cafe And CateringChef at Chew N Chat Cafe And Catering