Heather Smith
Billing Manager
Red Oak,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Billing Manager
Chat Mobility
Emerson, IA
08.2004 - Current
- Worked with customers to develop payment plans and bring accounts current.
- Reviewed billing problems, researched issues and resolved concerns.
- Created new standard operating procedures improving billing accuracy and cash flow.
- Worked cross-functionally with customer service, inventory and finance teams for conflict resolution.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed billing, collection and reporting functions for office.
- Conducted performance reviews and implemented improvement plans.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Customer Service Representative
Mediacom
Red Oak, IA
09.1996 - 08.2004
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Glidden-Ralston Jr-Sr High School
Glidden, IA 05.1991 - 05.1991
Skills
Collections understanding
Project Management
Budget forecasting
Reporting familiarity
Financial analysis and reporting
Till counting
Timeline
Billing Manager
Chat Mobility
08.2004 - Current
Customer Service Representative
Mediacom
09.1996 - 08.2004
High School Diploma -
Glidden-Ralston Jr-Sr High School
05.1991 - 05.1991