Heather Smith
Denver,CO
Summary
Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style. Over 20 years of progressive management experience.
Overview
11
11
years of professional experience
Work History
Branch Operations Manager
FirstBank Of Colorado
08.2018 - Current
- Maintained friendly and professional customer interactions.
- Managed large business customer relationships with complex treasury management products
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Acting Compliance Coordinator for the Denver Market
- Performed monthly compliance checks.
- Managed the account portfolio of three closed Market Branches, internet accounts for Denver as well as the Downtown portfolio
- Assessed employee performance and developed improvement plans.
- Trained employees on proper procedures and strategies to improve productivity.
- Set up and supervised cash shipments.
- Managed Market Bookkeeping and Collections
- Maintained branch files for major accounts, and employees.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Resolved various issues impacting sales management and business operations.
- Satisfactory Audits for three consecutive Market audits
Branch Assistant Operations Manger
FirstBank Of Colorado
04.2014 - 08.2018
Market Mortgage Coordinator
FirstBank Of Colorado
07.2013 - 04.2014
Teller
FirstBank Of Colorado
08.2012 - 07.2013
Education
No Degree - Liberal Arts And General Studies
University of Wisconsin - La Crosse
La Crosse, WIHigh School Diploma -
Central High School
La Crosse, WI06.1993
Skills
- Multitasking Abilities
- Team Player
- Client Relationship Management
- Attention to Detail
- Excellent Work Ethic
- Risk Analysis
- Motivational Techniques
- Operational Efficiency
- Training and Development
- Excellent Time Management Skills
- Operations Management
- Team Supervision
- Conflict Resolution
- Relationship Management
- Employee Development
- Excellent Communication Skills
- Regulatory Compliance
- Proficiency in MS Office
Timeline
Branch Operations Manager
FirstBank Of Colorado
08.2018 - Current
Branch Assistant Operations Manger
FirstBank Of Colorado
04.2014 - 08.2018
Market Mortgage Coordinator
FirstBank Of Colorado
07.2013 - 04.2014
Teller
FirstBank Of Colorado
08.2012 - 07.2013
No Degree - Liberal Arts And General Studies
University of Wisconsin - La Crosse
High School Diploma -
Central High School
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