Heather Smith
Denver,CO
Summary
Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style. Over 20 years of progressive management experience.
Overview
11
11
years of professional experience
Work History
Branch Operations Manager
FirstBank Of Colorado
08.2018 - Current
- Maintained friendly and professional customer interactions.
- Managed large business customer relationships with complex treasury management products
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Acting Compliance Coordinator for the Denver Market
- Performed monthly compliance checks.
- Managed the account portfolio of three closed Market Branches, internet accounts for Denver as well as the Downtown portfolio
- Assessed employee performance and developed improvement plans.
- Trained employees on proper procedures and strategies to improve productivity.
- Set up and supervised cash shipments.
- Managed Market Bookkeeping and Collections
- Maintained branch files for major accounts, and employees.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Resolved various issues impacting sales management and business operations.
- Satisfactory Audits for three consecutive Market audits
Branch Assistant Operations Manger
FirstBank Of Colorado
04.2014 - 08.2018
Market Mortgage Coordinator
FirstBank Of Colorado
07.2013 - 04.2014
Teller
FirstBank Of Colorado
08.2012 - 07.2013
Education
No Degree - Liberal Arts And General Studies
University of Wisconsin - La Crosse
La Crosse, WIHigh School Diploma -
Central High School
La Crosse, WI06.1993
Skills
- Multitasking Abilities
- Team Player
- Client Relationship Management
- Attention to Detail
- Excellent Work Ethic
- Risk Analysis
- Motivational Techniques
- Operational Efficiency
- Training and Development
- Excellent Time Management Skills
- Operations Management
- Team Supervision
- Conflict Resolution
- Relationship Management
- Employee Development
- Excellent Communication Skills
- Regulatory Compliance
- Proficiency in MS Office
Timeline
Branch Operations Manager
FirstBank Of Colorado
08.2018 - Current
Branch Assistant Operations Manger
FirstBank Of Colorado
04.2014 - 08.2018
Market Mortgage Coordinator
FirstBank Of Colorado
07.2013 - 04.2014
Teller
FirstBank Of Colorado
08.2012 - 07.2013
No Degree - Liberal Arts And General Studies
University of Wisconsin - La Crosse
High School Diploma -
Central High School
Similar Profiles
Stephanie Francia-YanezStephanie Francia-Yanez
Lead Personal Banker at Firstbank Of ColoradoLead Personal Banker at Firstbank Of Colorado
JONDAVID (JD) HENRYJONDAVID (JD) HENRY
Treasury Management Operations Representative at Firstbank Of ColoradoTreasury Management Operations Representative at Firstbank Of Colorado
Cameron KingCameron King
Digital Analyst (Product Manager - Website/App) at Firstbank Of ColoradoDigital Analyst (Product Manager - Website/App) at Firstbank Of Colorado