Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Smith

Sykesville,MD

Summary

I seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am committed to contributing to business success. I am experienced in providing high-quality industrial production work, focused on customer satisfaction and team productivity. I bring attention to detail and time management abilities to successfully multitask in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Restaurant Team Member

Serra Brothers
07.2023 - Current
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Cultivated warm relationships with regular customers.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.

Chick-fil-a Host

Chick-fil-A
10.2021 - 09.2023
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Trained newly hired employees on routine tasks and customer service.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Processed orders on POS system and accepted cash and charge payments.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Made change and returned correct cash and coin to patrons.
  • Delivered special orders to waiting vehicles and tables to promote specialized service.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.

Gym Staff Member

Gold's Gym
08.2022 - 01.2023
  • Sold memberships and personal training sessions to new customers.
  • Enforced rules and held customers accountable for not following gym regulations.
  • Greeted customers and offered them assistance.
  • Handled customer complaints in a professional and courteous manner.
  • Managed check-in and check-out process of items.
  • Managed locker room inventory and supplies, replenishing as needed.
  • Conducted locker room tours and provided information and directions.
  • Assisted customers with finding items and storing belongings.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Collaborated with management team, promoting efficient and effective coatroom operation.

Education

Liberty High School
Sykesville, MD
05.2022

Skills

  • Cleaning Techniques
  • Supply Restocking
  • Verbal and Written Communication
  • Guest Experiences
  • Customer Interaction
  • Taking Orders
  • Cleaning and Sanitizing
  • Order Taking
  • Order Delivery Practices
  • Daily Specials Memorization
  • Beverage Preparation
  • Food Delivery
  • Food Running
  • Table Bussing
  • Guest Engagement
  • Table Setting
  • Order Accuracy
  • Cash Handling

Timeline

Restaurant Team Member

Serra Brothers
07.2023 - Current

Gym Staff Member

Gold's Gym
08.2022 - 01.2023

Chick-fil-a Host

Chick-fil-A
10.2021 - 09.2023

Liberty High School

Similar Profiles

  • Jerry Cheng

    Jerry ChengJerry Cheng

    New Car Sales Consultant at Steve Serra Auto Group At Serra Toyota BirminghamNew Car Sales Consultant at Steve Serra Auto Group At Serra Toyota Birmingham

  • LAURA B DOMINICI

    LAURA B DOMINICILAURA B DOMINICI

    Sales Executive at Jaguar Land Rover South Shore/ Serra Automotive GroupSales Executive at Jaguar Land Rover South Shore/ Serra Automotive Group

  • Josh Nieva

    Josh NievaJosh Nieva

    Volunteer at Padre Serra ParishVolunteer at Padre Serra Parish

  • Sophia Smith

    Sophia SmithSophia Smith

    Bartender at Island GreenBartender at Island Green

  • Haley Plitt

    Haley PlittHaley Plitt

    Babysitter/dogsitter at Girardi familyBabysitter/dogsitter at Girardi family

CREATE PROFILE
Heather Smith