Summary
Overview
Work History
Education
Skills
Websites
Affiliations
References
Timeline
Generic

Heather Smith

Raleigh,NC

Summary

Driven Supply Chain Professional with proven to effectively resolve various types of technical issues. Successful at managing supplier efforts, delivering comprehensive client and employee compliance and acting as point of contact for important suppliers. Adept at overseeing on-site quality and managing specific inspections schedules. Works effectively in cross-functional environments.

Overview

26
26
years of professional experience

Work History

Regional Supply Chain Manager

Resource Recovery
01.2020 - Current
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods
  • Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers
  • Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving
  • Monitored supplier performance for compliance with contract terms and quality standards
  • Consolidated supplier base while maintaining redundant sources of supply to reduce transit expenses and improve timely delivery
  • Devised and maintained an up-to-date database of supplier and vendor performance metrics
  • Leveraged valuable business relationships and skillful negotiations to obtain favorable vendor pricing
  • Built exceptional rapport with suppliers and transportation companies to create seamless operations.

Account Manager - Commercial/Industrial

Republic Services
01.2018 - 05.2019
  • Effectively maintained and retained existing customers by building effective long-term relationships and customer loyalty
  • Developed and maintained a thorough knowledge of the company’s available services, lines of businesses, pricing structures, and additional services to existing business
  • Performed contractual re-signs on existing customers to extend customer relationships and increase profitability
  • Responded to all cancellation requests in alignment with the established escalation polices
  • Proactively communicated with or responded to customers in support of company pricing initiatives
  • Utilized Salesforce daily, schedules, and documented all activities such as calls, meetings, and proposals
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
  • Regularly met with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships
  • Partnered with operations team, when needed to, to address customer service issues
  • Built relationships and increased company visibility through participation in company-sponsored activities, trade shows, chamber of commerce events and other similar activities
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas and sales goals.

Transportation Manager

Structural Steel Products
03.2015 - 05.2017
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems
  • Organized records of vehicles, schedules and completed orders
  • Coordinated driver dispatch to accomplish daily delivery requirements
  • Oversaw team of 6 drivers by reviewing performance to promote timely and efficient deliveries and operations
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries
  • Prepared and updated employees' daily work schedules and resolved delivery problems
  • Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities
  • Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
  • Reviewed and negotiated contracts with carriers to optimize shipping costs
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company
  • Reviewed established business practices and improved processes to reduce expenses
  • Developed and maintained knowledgeable and productive team of employees
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.

Regional Sourcing Manager - Southeastern US

Strategic Materials, LLC (formally Waste Management / CRA)
05.1998 - 01.2015
  • Created and implemented marketing/sales strategies to explore new growth opportunities for glass supply products from non-traditional sources, domestically including Puerto Rico
  • Established strong relationships with suppliers
  • Enhanced consumer education and awareness to drive higher customer demand for SMI glass
  • Devised specific plans for each non-traditional supply source, including target geographic areas, collection methods, and potential partnerships
  • Managed and monitored the logistics and costs associated with non-traditional supply between external and internal customers
  • Gathered market intelligence on competitors, market pricing, local landfill costs, collection costs, recycling costs, and logistics costs for non-traditional sources
  • Familiar with local regulations and the local community's interest in recycling opportunities
  • Cultivated relationships with government agencies, potential partners, and target supply customers by attending trade shows and other events
  • Collaborated with stakeholders, finance, plants, marketing, and the supply team to resolve issues, clarify contracts, and optimize efforts
  • Collaborated with other SMI teams to understand the needs of suppliers and prepare for meetings
  • This included gathering relevant marketing materials and pricing plans, identifying supplier needs and interests to develop the best strategy, and anticipating potential objections with plans to address them during the meeting
  • Demonstrated an understanding of supply markets, pricing, and competition to fulfill needs; effectively communicated strategies for pricing and actively pursued other business opportunities for SMI
  • Negotiating and examining contracts, stipulations, obligations, and liabilities to identify possible disputes and risks
  • Analyzed data to achieve better quality materials and educations MRF’s.

Operations Supervisor

Strategic Materials, LLC (formally Waste Management / CRA)
05.1998 - 01.2015
  • Responsible for overseeing the daily operations of the plant and ensuring that inventory of safety and operational supplies is maintained
  • Reviewing and evaluating work to ensure it meets quality standards and is completed in a timely manner, while also adhering to company policies and procedures
  • Managed logistics and materials for the plant, supervised daily production, entered finished goods into inventory, and ordered supplies as needed
  • Coordinated workflow and assignments for production staff to achieve operational goals, and provided coaching, training, and evaluations for employees
  • Implemented safety regulations and company policies and created and submitted weekly and month-end reports to senior management.

Operations Specialist / Office Manager / NC Certified Public Weighmaster

Strategic Materials, LLC (formally Waste Management / CRA)
05.1998 - 01.2015
  • Assisted in troubleshooting and resolving safety, service, and operational issues
  • Responsible for creating, distributing, and closing-out customer tickets daily, as well as maintaining and distributing department-related information
  • Communicated with other supervisors and managers about operational and dispatch issues and completed various reports as directed by the department manager
  • Utilized software tools to manage tasks such as procurement, time and attendance, safety incidents, and contract labor
  • Recorded weights of incoming and outgoing materials and input data into the Solomon database
  • Generated reports on a daily, weekly, and monthly basis and ensure that all inbound materials meet quality inspection standards
  • Scheduled trucks for deliveries and pickups and inform suppliers and/or customers about any changes
  • Completed pre-employment, new hire onboarding processes, and managed payroll by reviewing and inputting hours into the ADP system
  • Kept track of inventory and order office and safety supplies
  • Monitored the weights of all yard movements daily
  • Supervised a team of billing employees, including hiring, training, and scheduling
  • Reviewed department performance and made recommendations for improvement
  • Oversaw the preparation of accurate monthly invoices and handled billing inquiries and discrepancies.

Education

High School Diploma -

East Wake High School
Wendell

Computer Programming -

Wake Technical Community College
Raleigh, NC

Business Management -

University of Phoenix
Phoenix, AZ

Skills

  • Six Sigma Expertise
  • Account Management
  • Safety Management
  • Lean Manufacturing Processes
  • Team Building and Development
  • Schedule Management
  • Performance Improvements
  • Plant and Warehouse Operations
  • Environmental Sustainability
  • Continuous Improvement

Affiliations

  • SERDC Southeastern Recycling Coalition
  • West Virginia Recycling Association
  • Virginia Recycling Association
  • Carolina Recycling Association
  • Georgia Recycling Coalition
  • Southeast Recycling Association
  • Recycle Florida Today

References

Available upon request

Timeline

Regional Supply Chain Manager

Resource Recovery
01.2020 - Current

Account Manager - Commercial/Industrial

Republic Services
01.2018 - 05.2019

Transportation Manager

Structural Steel Products
03.2015 - 05.2017

Regional Sourcing Manager - Southeastern US

Strategic Materials, LLC (formally Waste Management / CRA)
05.1998 - 01.2015

Operations Supervisor

Strategic Materials, LLC (formally Waste Management / CRA)
05.1998 - 01.2015

Operations Specialist / Office Manager / NC Certified Public Weighmaster

Strategic Materials, LLC (formally Waste Management / CRA)
05.1998 - 01.2015

High School Diploma -

East Wake High School

Computer Programming -

Wake Technical Community College

Business Management -

University of Phoenix

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Heather Smith