Heather Smith
2020 N County Line Rd. Sunbury,OH
Summary
Creative professional with strong management, decision making, supervision, and leadership skills. Proven ability to delegate, problem solve, prioritize projects, manage personnel, and meet deadlines as well as P&L without compromising quality. Focused on setting high expectations and raising service standards in a team-oriented environment. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
8
8
years of professional experience
Work History
Associate Regional Director
Octapharma Plasma, INC
11.2020 - Current
- Ensures the performance of all centers and assigned region activities in conjunction with SOP and Cgmp standards and protocols
- Maintains a thorough understanding of state and federal regulations (e.g., FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance
- Responsible for aspects of financial oversight for the region, and develops appropriate corrective action plans with Donor center management to meet financial targets
- Coaches and mentors donor center management, and develops them for future responsibilities
- Communicates with corporate staff to ensure that all donor centers are consistently meeting daily, weekly, and monthly deadlines and maintaining each donor center’s operational and quality records
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
Center Director
Octapharma Plasma, INC
01.2018 - Current
- Exceeded production goals and center Key Performance Indicators
- Emphasized on the development of each employee through corporate values and culture
- Compliant with Federal, State, local and company specific regulations
- Developed a high level of customer service culture to Donors
- Optimized profits by controlling costs
- Provided leadership and direction while overseeing all aspects of Operations as well as Quality Control.
General Manager
Smokey Bones
01.2016 - 11.2017
- Emphasized on the development of each employee through corporate values and culture
- Responsible for sales building, profit turnover, and building maintenance
- Optimized profits controlling food, beverage, and labor costs daily as well as quarterly for profit and loss statements
- Consistently monitor restaurant and take appropriate action to ensure compliance with food and beverage quality
- Built sales forecast and schedules to reflect desired productivity targets.
Education
Diploma - LPN
Hondros College of Nursing
Westerville, OH03.2024
High School Diploma -
Fairborn High School
Fairborn, OH05.2003
Skills
- LPN Licensure pending NCLEX
- IV Certified
- Phlebotomy Certified
- BLS certified
- Plasmapheresis
- Familiarity with FDA, SOP, CLIA, PPTA, and OSHA compliance
- Audits and Quality Control
- Inventory management and cost control
Clinical Experience
OhioHealth Riverside Hospital Med Surg Unit
- Performed head to toe assessments
- Foley and catheter care
- Wound care dressings
- Dispensed oral, transdermal, sublingual, otic, and ophthalmic medications
- Administered subcutaneous and IM injections, breathing treatments, and medications via gastrostomy tube
- IV insertion including administration of IV fluids and antibiotics
Timeline
Associate Regional Director
Octapharma Plasma, INC
11.2020 - Current
Center Director
Octapharma Plasma, INC
01.2018 - Current
General Manager
Smokey Bones
01.2016 - 11.2017
Diploma - LPN
Hondros College of Nursing
High School Diploma -
Fairborn High School
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