Heather Smith
Aliquippa,PA
Summary
Versatile Medical Assistant with 20 years of experience in medical and administrative support. Robust history of accurately documenting patient health information. collecting vital sign, specimens, labeling properly ordering lab supplies. scheduling appointments and f/u for specialty office
Overview
30
30
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Ahn Rheumatology
08.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Medical Assistant
Children's Community Pediatrics
09.2008 - 06.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Gave appropriate vaccines to babies thru adolescent
Medical Assistant
Allegheny Arthritis Center
02.1999 - 05.1999
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Medical Assistant
Dr Rewat Cholapranee
09.1996 - 09.1997
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Completed EKGs and other tests based on patient presentation in office.
Telephone Operator
Allegheny Answering Service
01.1995 - 01.1997
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
Medical Assistant
Primary Care Centers
07.1995 - 09.1995
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
No Degree - Nursing
CCAC
Pittsburgh, PADIPLOMA - Medical Assisting
NORTH HILLS SCHOOL OF HEALTH OCCUPATIONS
Pittsburgh, PA06.1996
High School Diploma -
North Allegheny High School
Wexford, PA06.1994
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Inventory and supply management
- Direct Patient Care
Certification
- CMA - Certified Medical Assistant
- CPR
Timeline
Certified Medical Assistant
Ahn Rheumatology
08.2023 - Current
Medical Assistant
Children's Community Pediatrics
09.2008 - 06.2023
Medical Assistant
Allegheny Arthritis Center
02.1999 - 05.1999
Medical Assistant
Dr Rewat Cholapranee
09.1996 - 09.1997
Medical Assistant
Primary Care Centers
07.1995 - 09.1995
Telephone Operator
Allegheny Answering Service
01.1995 - 01.1997
No Degree - Nursing
CCAC
DIPLOMA - Medical Assisting
NORTH HILLS SCHOOL OF HEALTH OCCUPATIONS
High School Diploma -
North Allegheny High School
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