Heather Smith
Manchester,NH
Summary
Quality-focused Customer Service committed to approaching administrative tasks with tenacity and attention to detail.
Overview
20
20
years of professional experience
Work History
Customer Service
Macy's
Bedford, NH
11.2014 - Current
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Cashier
Independent Contractor
American Expediting Courier Company
Orlando, FL
05.2014 - 11.2014
- Transporting of customer materials/products.
- Obtained signatures once package was delivered.
Cashier
Lowe's Home Improvement Store
Bedford, NH
05.2012 - 03.2014
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Cashier
Cashier
Macy's Department Store
Bedford, NH
11.2011 - 11.2011
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Cashier
Sales Administrative Assistant
Corfin Industries
Salem, NH
12.2010 - 12.2011
- Customer Service Support team of 10 Sales representatives with all contract review Processed purchase orders Audited and corrected forecast quotes Verified data input and made necessary corrections to customers' orders.
- Compiled company information and related material and distributed it to the sales team.
Customer Service
Signature Press & Blueprinting
Hooksett, NH
01.2007 - 01.2009
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems.
- Politely assisted customers in person and via telephone.
Data Entry Clerk
United Parcel Service
Manchester, NH
11.2004 - 04.2010
- Data Entry for International Packages.
- Verified data input/corrections.
- Facsimile/Invoice Processing.
Education
Diploma - Medical Assistant
Hesser College
2010
Clerical Skills
Computer Knowledge, Customer Service, Data Entry, Facsimile, Filing, Invoicing, materials, Excel, Outlook, Power Point, Word, Phone System, Sales
Skills
- Professional phone etiquette
- Customer service-oriented
- Flexible
- Accurate and detailed
- Articulate and well-spoken
- Customer service-oriented
- Works well under pressure
- Team building
Timeline
Customer Service
Macy's
11.2014 - Current
Independent Contractor
American Expediting Courier Company
05.2014 - 11.2014
Cashier
Lowe's Home Improvement Store
05.2012 - 03.2014
Cashier
Macy's Department Store
11.2011 - 11.2011
Sales Administrative Assistant
Corfin Industries
12.2010 - 12.2011
Customer Service
Signature Press & Blueprinting
01.2007 - 01.2009
Data Entry Clerk
United Parcel Service
11.2004 - 04.2010
Diploma - Medical Assistant
Hesser College
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