Hi, I’m
Heather Smith
Newton,KS
Summary
Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
12
years of professional experience
Work History
AAA WINDOW REPAIR Newton, KS
Office Manager
08.2024 - Current
Job overview
- Developed and implemented office policies and procedures.
- Assisted with receivables, payables, estimates, and invoices
- Supervised staff members, organize schedules, delegated tasks, dispatch technicians.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Dollar General Corp.Wichita, Kansas
Store Manager
09.2023 - 04.2024
Job overview
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Dollar General LlcSan Antonio, Texas
Store Manager
10.2019 - 09.2023
Job overview
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Updated POS system with new products and promotional offers.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Tacobell Corp San Antonio, Texas
Shift Manager/Key Holder
03.2018 - 10.2019
Job overview
- Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Ensured proper opening and closing procedures were followed daily.
- Resolved customer complaints promptly and professionally.
- Maintained accurate records of employee timecards, attendance, sales transactions, and other pertinent information.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Utilized strong communication skills to foster a positive work environment for all employees.
- Performed regular audits of the store's security systems and safety protocols.
- Facilitated conflict resolution between customers and employees as needed.
- Scheduled personnel shifts based on business needs while ensuring adequate coverage at all times.
Freddy's Steakburger & Frozen CustardSan Antonio, Texas
Shift Supervisor & Traveling Trainer
05.2012 - 10.2018
Job overview
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Developed strategies for improving operational efficiency and customer service levels.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Investigated accidents or incidents occurring during shift hours.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted customers with product selection when needed.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
Education
Career Point, San Antonio, TX
Some College (No Degree) from Business Administration And Management
University Overview
- Relevant Coursework and Training Programs:
Skills
- Staff hiring
- Supply Management
- Contract Administration
- Team Supervision
- Data Entry
- Compliance Monitoring
- Customer Service
- Workforce Management
- Administrative Support
- Billing
- Vendor engagement
- Employee Supervision
- Inventory Control
- Office Management
- Operations Management
- Training and coaching
- Banking operations
- Mail handling
- Performance Improvement
- Clerical Support
- Credit and collections
- Conflict Management
- Staff Training
- Scheduling
- Human Resources
- Customer Relations
- Policy and procedure modification
- Payroll and budgeting
- Payroll Processing
- Office management software
Timeline
Office Manager
AAA WINDOW REPAIR
08.2024 - Current
Store Manager
Dollar General Corp.
09.2023 - 04.2024
Store Manager
Dollar General Llc
10.2019 - 09.2023
Shift Manager/Key Holder
Tacobell Corp
03.2018 - 10.2019
Shift Supervisor & Traveling Trainer
Freddy's Steakburger & Frozen Custard
05.2012 - 10.2018
Career Point
Some College (No Degree) from Business Administration And Management
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