Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Smith

Middletown,CT

Summary

Compassionate Support Worker knowledgeable about diverse job efficiency, and necessary coping skills for social situations. Adept at working with individuals who have neurological and mental disabilities,and ready to offer over ten years of experience.

Enthusiastic Assistant Manager offering 5 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about retail operations and best practices.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Corporation For Public Management
Meriden, CT
11.2009 - 11.2019
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Worked with supervisory medical staff to review cases and improve care.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Created detailed and individualized plans to best support over 3 patients.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Transported patients to social activities and doctors appointment without accident for 10 years.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Transported patients to and from medical, dental and personal care appointments.
  • Cultivated amiable relationships with 3 residents, resulting in strong overall patient happiness and emotional well-being.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Followed company standards for patient care and support.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Completed administration work and paperwork for 3 clients.
  • Reported concerns to the house supervisor to maintain optimal care for all client needs.
  • Administered medication to patients according to strict schedules.

Job Coach

Vista Vocational And Life Skills
Westbrook, CT
03.2005 - 06.2009
  • Prepared patients for self-management and decision-making responsibilities.
  • Helped individuals address disabilities and put together career plans.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
  • Educated residents and families about available services and resources.
  • Collaborated with team members to identify and accomplish agency objectives.

Assistant Manager

Goodwill
Middletown, CT
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Education

Bachelor of Science - History Teacher Education

Southern Connecticut State University
New Haven, CT
12.1995

Skills

  • Group and individual instruction
  • Performance assessments
  • Skill building
  • Program development
  • Patient advocacy
  • Exceptional communication skills
  • Training oversight

Certification

First Aid and CPR

Med Certification

PMT

Timeline

Disability Support Worker

Corporation For Public Management
11.2009 - 11.2019

Job Coach

Vista Vocational And Life Skills
03.2005 - 06.2009

Assistant Manager

Goodwill

Bachelor of Science - History Teacher Education

Southern Connecticut State University

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Heather Smith