Heather Smith
Tyler Hill,PA
Summary
Dynamic and dependable professional with a positive attitude and proven success at WMCHC as an Insurance Claims Specialist. Adept at enhancing customer satisfaction through effective communication and problem-solving. Recognized for teamwork and collaboration, consistently meeting tight deadlines while maintaining compliance with industry standards.
Overview
2026
2026
years of professional experience
Work History
Assisted Care Giver
Americare
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Associate/ Deli
Pecks
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Laborer Helper
JL Hartley LLC
- Enhanced project efficiency by assisting skilled laborers in various construction tasks.
- Operated hand tools and power equipment safely, reducing risk of injury or damage to property during construction projects.
- Promoted effective communication among team members by relaying vital information between supervisors and workers.
- Collaborated with fellow laborers to complete projects within specified timeframes while adhering to quality standards.
- Expedited project progress with efficient loading, unloading, and transportation of construction materials.
- Ensured timely delivery of materials and equipment, streamlining workflow and minimizing downtime.
- Improved overall site organization by maintaining clean and hazard-free workspaces for the entire team.
- Reduced workplace accidents through strict adherence to safety protocols and guidelines.
Insurance Claims Specialist
WMCHC
06.2021 - Current
- Ensured procedural alignment by expediting claim processing through teamwork.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
Education
Billing And Coding Specialist - Medical Billing
Fortis College
Scranton, PA06.2021
Health Science Associates Degree - Medical Administrative Assistant
UMA
Tampa, FL02.2013
High School Diploma - Basic Studies
Shenendehowa
Clifton Park, NY06.1995
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Calm under pressure
Daily tasks
Claim submission
Insurance verification
AR
Scrubbing claims
Timeline
Insurance Claims Specialist
WMCHC
06.2021 - Current
Assisted Care Giver
Americare
Associate/ Deli
Pecks
Laborer Helper
JL Hartley LLC
Billing And Coding Specialist - Medical Billing
Fortis College
Health Science Associates Degree - Medical Administrative Assistant
UMA
High School Diploma - Basic Studies
Shenendehowa
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