Heather Smith
Portland,OR
Summary
Dynamic supervisor with a proven track record at Sheraton Hotels, enhancing team productivity through effective scheduling and staff management. Skilled in customer service and decision-making, I improved customer satisfaction by swiftly addressing concerns and implementing efficient workflows, resulting in a more engaged and motivated team.
Overview
6
6
years of professional experience
Work History
Supervisor
Sheraton Hotels
09.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Bartender
Booze Trucks
04.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
Bartender
My Bar
08.2021 - 09.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server
Fire On The Mountain Buffalo Wings
05.2019 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Robert E. Lee
Baton Rouge, LA01-1995
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Inventory control
- Schedule development
Timeline
Supervisor
Sheraton Hotels
09.2022 - Current
Bartender
My Bar
08.2021 - 09.2022
Bartender
Booze Trucks
04.2021 - Current
Server
Fire On The Mountain Buffalo Wings
05.2019 - 06.2020
High School Diploma -
Robert E. Lee
Similar Profiles
Isaiah LopezIsaiah Lopez
Front Desk Agent at Sheraton HotelsFront Desk Agent at Sheraton Hotels
Sanskriti PradhanSanskriti Pradhan
Server at Sheraton HotelsServer at Sheraton Hotels
Esteban Columbie SalgadoEsteban Columbie Salgado
Houseperson at Sheraton HotelsHouseperson at Sheraton Hotels