- I have a passion for photography and editing photos
- Enjoy hobbies that combine physical activity with outdoor exploration
- DIY and Home Improvement
- I like trying new recipes and food trends
- Engaging in food photography and sharing culinary creations on social media
- Played basketball for Penn State during my satellite campus days
- Learning new cooking techniques and expanding my culinary skills
- Attending music events of all genres photographing when possible
- Greatest joy and contribution to the world will forever be the tiny humans God entrusted to my care Having 4 children within 6 years and raising them according to their very individual from day one personalities will always be the most rewarding learning process They taught me more about patience and my own shortcomings than any career or job ever could The years of school involvement in classrooms, sporting events, party planning, daily household and child management all while running a Family restaurant provided endless experience in time, financial, and personnel management
Heather Smith
Pensacola
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
24
24
years of professional experience
Work History
Lead Assistant
Emerald Coast Chefs
03.2024 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted simple prep, organization of Kitchen and chef throughout the prep/service period of in home private chef experience.
- Enforced high standard of quality, engagement with clientele,and creation of memorable guest experience for every event
- Excelled at time management and task prioritization while delivering visually superior 5 or more course dinners to groups ranging in size of 4 to 20 plus or more.
- Made note of any food allergies, relaying to Chef and properly cleaning, and eliminating possible cross contamination.
- Ensured proper cleaning before and after event for maximum efficiency and safety of guests,. Often having our guest compliment that the kitchen was cleaner after event than prior
- Worked effectively with team communicating verbal directions in a fast-paced, dynamic enviornment
- Traveled to private and vacation homes to efficiently prep, set tables, plate, garnish, and serve delicious and visually stunning multi course meals with extreme attention to detail and quality.
Event Manager
Olive Catering
02.2022 - Current
- Trained and supervised event staff to complete tasks on time.
- Worked with team to complete tasks facilitating successful events such as weddings, community affairs, and church reception events
- Properly handled food and venue set up as needed in various and ever changing locations.
- Lead other staff in proper completion of tasks.
- Acted as liaison between our catering team and on site event staff to ensure smooth operation of events.
- Expeditiously facilitated extreme attention to detail and quality of food service.
- Maintained a positive lead by example work ethic.
Catering Associate
Monica Kelso Catering
04.2013 - 01.2022
- Executed synchronized meal service simultaneously serving multiple guests.
- Adhered to company quality constraints and industry best practices for guest satisfaction.
- Cleaned and organized kitchen stations to promote team efficiency.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Monitored dietary restrictions and served guests with special needs.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Provided friendly, courteous service to create memorable moments for guests.
- Prepared dishes for catering events or during high-volume shifts.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Lifted and carried heavy materials.
- Trained new staff on food preparation and safety procedures.
Scheduling Coordinator/Prior Authorization Specialist
Pulmonary Consultants/Meritus Pulmonary
05.2014 - 10.2021
- Developed strong working relationships with management and seven providers to provide scheduling of services for medically involved patients.
- Provided private individual counsel to patients with recent serious diagnosis to explain upcoming testing, procedures, and referrals.
- Acquired appointments to suit patient and providers for procedures performed at outside facilities as well as follow up testing and appointments.
- Started and completed the insurance prior authorization process for procedures, testing, and medications as needed while keeping the patient, providers, and facilities updated on the status of the prior authorization.
- Effectively learned and operated patient EHR systems such as EPIC and Allscripts.
- First point of contact for patients; Directing calls and solving issues or questions. Ability to communicate effectively diffusing tense situations.
- Navigated CoverMyMeds to acquire Prior Authorization of medications for patients working with providers for proper documentation required for approvals.
- Managed new patient consult requests by entering patient data into EHR, contacting patients to schedule, and gathering
Owner/Operations Manager
C.R. Bucks Restaurant
05.2001 - 05.2014
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- implemented social media for advertisement and daily costumer incentives.
- Organized and scheduled special events including birthday parties, field trips, and team building events.
- involved in menu creation, serve safe certified, day to day complete operations.
Education
Bachelor of Arts - Sociology
Pennsylvania State University
University Park, PA05-1993
Skills
- Training and mentoring
- Staff development
- Client interaction
- Event planning
- Attention to detail
- Administrative tasks
- Relationship building
- Reporting and documentation
- Verbal and written communication
- Team collaboration
- Task prioritization
- Conflict resolution
Interests
Timeline
Lead Assistant
Emerald Coast Chefs
03.2024 - Current
Event Manager
Olive Catering
02.2022 - Current
Scheduling Coordinator/Prior Authorization Specialist
Pulmonary Consultants/Meritus Pulmonary
05.2014 - 10.2021
Catering Associate
Monica Kelso Catering
04.2013 - 01.2022
Owner/Operations Manager
C.R. Bucks Restaurant
05.2001 - 05.2014
Bachelor of Arts - Sociology
Pennsylvania State University
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