Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Heather Smith

Atlanta,GA

Summary

Driven and results-oriented Account Executive with 15+ years of closing sales experience, with a proven track record of exceeding targets and building strong relationships. Expertise in consultative selling, needs analysis, and solution positioning within the K-12 sector. Passionate about empowering clients to achieve success through exceptional account management and strategic solutions. Adept at leveraging CRM tools like Salesforce to drive sales performance and foster long-term customer satisfaction.

Overview

27
27
years of professional experience

Work History

Account Executive

Currey and Company
10.2021 - Current
  • Presented existing and prospective customers with valuable service and product information to aid in decision-making.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Cultivated strong working relationships between departments within the organization in order to better serve customers needs.
  • Utilized CRM software programs to track customer interactions and update records accordingly.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collaborated with cross-functional teams to identify root causes for customer issues.
  • Developed strong customer relationships to encourage repeat business.

Senior Account Executive & Training Lead

Go Solutions Group, Inc
01.1999 - 02.2017
  • Worked sales opportunities by creating and presenting account strategies to confidently sell services to executive decision-makers in school systems.
  • Achieved a progressive rise in client revenue through comprehensive training and continuous technical upgrades to the program.
  • Expanded client base to additional states and districts which contributed directly to company's growth into a competitive school-based Medicaid software company.
  • Working as a team allowed Account Executives to have the support we needed to provide excellent service and obtain 95% client retention.
  • Developed instructional design concepts using adult learner principles for the process of creating appealing materials from concept to final product.
  • Consulted with clients on business issues and developed additional growth opportunities to facilitate a plan for future development.
  • Attended conferences as a vendor to demonstrate our product in multiple states. Made connections with attendees for future sales opportunities.
  • Relationship building from the start with high levels of communication led to the path of the top trainer and Account Executive within the company.

Education

BS - Communicative Disorders

University of Central Florida
Orlando, FL

Skills

  • Salesforce CRM
  • Consultative Selling
  • Account Management
  • K-12 Education Market
  • Virtual Training Platforms
  • Client Relationship Management
  • Communication & Presentation Skills
  • Needs Analysis
  • Strategic Territory Planning
  • SaaS
  • Conflict Resolution
  • Data Analysis & Reporting

Timeline

Account Executive

Currey and Company
10.2021 - Current

Senior Account Executive & Training Lead

Go Solutions Group, Inc
01.1999 - 02.2017

BS - Communicative Disorders

University of Central Florida

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