Heather Smith
Reidville,USA
Summary
Dynamic professional with extensive experience as a SR Asset Recovery Specialist at RTO National, excelling in debt negotiation and resource optimization. Proven track record in enhancing operational efficiency and fostering strong client relationships, driving significant asset recovery outcomes while maintaining compliance and delivering exceptional customer service.
Overview
17
17
years of professional experience
Work History
SR Asset Recovery Specialist/Logistics Supervisor
RTO National
01.2018 - 02.2025
- Coordinated the scheduling of deliveries based on customer needs while optimizing resources utilization.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Consistently met company and department objectives within budget and time constraints.
- Provided oversight to ensure daily operations ran efficiently and effectively.
- Maintained high standards of internal and external customer service.
- Established and maintained professional relationships with carriers, warehouses, customers, and sales force.
- Assessed job sites to determine work needed.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Managed communications between various parties involved in an asset recovery process.
- Created effective strategies for minimizing losses due to non-payment by debtors.
- Negotiated settlements between creditors and debtors in order to recover assets efficiently.
- Collaborated with legal team to develop strategies for recovering assets from debtors.
Branch Manager
Security Finance
04.2012 - 01.2018
- Negotiated rates with customers and entered payments into accounting system.
- Identified opportunities for process improvement within the collections department.
- Received payment and posted to appropriate customer accounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Recorded and updated customer personal accounts with accurate contact information.
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Prepared and sent out demand letters and collection notices to delinquent accounts.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Branch Manager
Sedcurity Finance Corp
Spartanburg, South Carolina
03.2008 - 04.2012
- Optimized daily operations, increasing efficiency and driving branch revenue growth.
- Ensured compliance with company policies and regulatory requirements.
- Assigned duties to employees while monitoring work for accuracy, neatness, and timeliness.
- Managed team members, inspiring peak performance and enhancing branch profitability.
- Managed customer accounts and resolved service-related issues.
- Led team meetings to discuss branch goals and strategies.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Education
Associate of Science - Nursing
Coastal Carolina Community College
Jacksonville, North Carolina, NCSkills
- Delivery scheduling
- Inventory management
- Resource optimization
- Customer relationship management
- Team leadership
- Effective communication
- Time management
- Problem solving
- Employee training
- Conflict resolution
- Asset recovery
- Debt negotiation
- Loss minimization
- Strategic planning
- Regulatory compliance
- Operational efficiency
- Payment processing
- Client assessment
- Process improvement
- Credit analysis
- Repossession management
- Portfolio management
- Asset investigation
- Debt collection
- Loss mitigation
- Skip tracing
- Asset valuation
- Team collaboration
- Legal compliance
- Problem-solving aptitude
- Time management abilities
- Self motivation
- Risk management
- Loss Prevention Strategy
- Security training
- Critical thinking
- Fraud detection
Timeline
SR Asset Recovery Specialist/Logistics Supervisor
RTO National
01.2018 - 02.2025
Branch Manager
Security Finance
04.2012 - 01.2018
Branch Manager
Sedcurity Finance Corp
03.2008 - 04.2012
Associate of Science - Nursing
Coastal Carolina Community College