Heather Smith
Summary
Upbeat, customer-focused Associate with several years of experience in retail environments,and administrative roles. Flexible and approachable, with strong organizational, time management skills, also being well polished in cash handling . Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
22
22
years of professional experience
Work History
Floor Installer
We lay it down flooring, llc
Milton, FL
03.2020 - Current
- Installed various flooring types including hardwood, laminate, and tile.
- Prepared surfaces by removing old flooring and repairing subfloors.
- Collaborated with clients to select appropriate flooring options.
- Maintained tools and equipment for optimal performance during projects.
- Followed safety protocols to ensure secure work environments.
- Measured and cut flooring to fit specific room dimensions.
- Loaded and unloaded equipment and supplies onto job sites safely.
- Selected appropriate underlayment based on customer requirements and job specifications.
- Trimmed and installed padding to specified dimensions to meet client requirements.
- Installed hardwood floors in residential homes, using hand and power tools.
- Ensured proper adhesion of glue and other adhesive substances to flooring material.
- Repaired minor damages such as scratches or gouges on installed floors as needed.
- Educated clients on best methods and products to clean new flooring.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Applied waterproofing compounds and filled cracks with materials such as plaster, putty or grouting.
Sales Associate
Bealls Outlet
Milton, FL
12.2024 - 09.2026
- Welcomed customers, delivering personalized service to enhance shopping experience.
- Assisted customers in selecting merchandise and provided product knowledge.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Handled customer inquiries and resolved issues promptly and professionally.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Processed transactions accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained store appearance through regular cleaning and organization.
- Restocked shelves with merchandise to ensure product availability.
- Organized merchandise displays with effective signage, promoting sales and reducing overstock.
- Received and displayed product shipments on store retail shelves upon delivery.
- Coached new team members on cash register operations, stock management, and customer service standards.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Adhered to company initiatives and achieved established goals.
Bartender/Restaurant Server
Ruby Tuesday
Milton, FL
10.2013 - 04.2015
- Prepared and served beverages efficiently to enhance customer experience.
- Maintained cleanliness and organization of the bar area regularly.
- Managed inventory levels and restocked supplies as needed.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Engaged with customers to provide recommendations and build rapport.
- Assisted in training new bartenders on best practices and procedures.
- Handled cash and processed transactions accurately during busy shifts.
- Implemented safety protocols to ensure a safe environment for guests and staff.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Office Administrator
Nufab Rebar
Milton, Fl
02.2011 - 08.2012
- Managed office correspondence and facilitated communication among team members.
- Maintained accurate filing systems and organized company documents effectively.
- Assisted in preparing reports and presentations for project meetings.
- Coordinated and managed daily administrative operations of the office.
- Filtered emails based on importance and escalated issues to leadership.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Processed invoices on a timely basis according to established procedures.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
Cashier
Pete Moore imports
Milton, Florida
09.2008 - 09.2010
- Processed customer transactions with accuracy and efficiency.
- Maintained cash drawer and balanced register at shift end.
- Maintained clean and organized checkout area to promote a welcoming environment.
- Trained new cashiers on operational procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Typed and printed temporary car tags for customers as needed
Teller
Pen air federal credit union
Milton, Fl
10.2007 - 08.2008
- Processed member transactions accurately and efficiently at Pen Air Federal Credit Union.
- Provided exceptional customer service to enhance member satisfaction and loyalty.
- Assisted members with account inquiries and resolved issues promptly and effectively.
- Balanced cash drawer daily to ensure accuracy and compliance with procedures.
- Maintained confidentiality of member information in accordance with regulations and policies.
- Participated in training sessions to stay updated on policies and industry best practices.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Verified customers' identification to ensure compliance with laws and regulations.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Assisted customers in opening new accounts and completing required paperwork.
- Directed specific questions to appropriate branch personnel.
- Processed wire transfers for customers both domestically and internationally.
Cashier/Food Server
The wings club
Milton, FL
02.2005 - 09.2007
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and menu selections.
- Handled cash, credit, and digital payments accurately.
- Provided exceptional customer service to enhance dining experiences.
- Managed table assignments to ensure efficient service flow.
- Collaborated with kitchen staff to coordinate timely meal deliveries.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Processed customer orders accurately using point-of-sale systems.
- Assisted in training new servers on restaurant policies and procedures.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Set up banquet tables and chairs according to event specifications.
- Assisted in the breakdown and cleanup after events concluded.
- Cleared away used plates and utensils following end of meal service.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
Education
Milton High School
Milton, FLSkills
- Customer engagement
- Exceptional customer service
- Cash handling
- Organizational
- Attention to detail
- Time management
- Multitasking
- Problem solving
- Communication
- Listening skills
- Professional demeanor
- Professional attitude
- Adaptability
Timeline
Sales Associate
Bealls Outlet
12.2024 - 09.2026
Floor Installer
We lay it down flooring, llc
03.2020 - Current
Bartender/Restaurant Server
Ruby Tuesday
10.2013 - 04.2015
Office Administrator
Nufab Rebar
02.2011 - 08.2012
Cashier
Pete Moore imports
09.2008 - 09.2010
Teller
Pen air federal credit union
10.2007 - 08.2008
Cashier/Food Server
The wings club
02.2005 - 09.2007
Milton High School