Heather Smith
Trinity,TX
Summary
Dynamic professional with extensive experience in dietary operations and administrative support. Skilled in problem-solving, inventory control, and effective communication, contributing to improved patient care and operational efficiency in healthcare settings.
Overview
26
26
years of professional experience
Work History
Dietary Manager
Trinity Rehabilitation
Trinity, Texas
03.2026 - Current
- Managed daily dietary operations in a rehabilitation setting.
- Developed and implemented meal plans for diverse patient needs.
- Coordinated with healthcare team to ensure nutritional compliance.
- Monitored food safety standards and maintained sanitary conditions.
- Assisted in training staff on dietary policies and procedures.
- Maintained inventory of food supplies and ordered necessary items.
- Evaluated patient dietary preferences to enhance satisfaction.
- Provided support during patient assessments for nutritional needs.
- Maintained records of patient diets including any special requirements or restrictions.
- Investigated complaints from patients regarding their dining experience or nutritional needs.
- Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
- Attended meetings with other healthcare professionals concerning nutrition-related topics.
- Provided training sessions for new employees on proper food handling techniques.
- Coordinated food inventory and maintained costs within budget guidelines.
- Provided nutrition education to patients, families, and staff members.
- Managed dietetic staff to ensure compliance with state regulations.
- Coordinated menus for special events in accordance with health department standards.
- Trained, disciplined and motivated staff to give all residents and guests top-notch service.
- Supervised cafeteria staff during meal times ensuring that all orders were prepared correctly.
- Complied with company protocols by maintaining sales floor and back stock inventory levels.
- Completed multiple duties by handling transactions, maintaining cleanliness, and displaying exceptional customer service.
- Created reports detailing monthly expenses related to dietetic services budgeting activities.
- Established healthful and therapeutic meal plans and menus for individuals with health conditions.
- Evaluated food production to check whether food was being made, portioned and handled correctly.
- Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
- Implemented a system for tracking patient preferences, allergies, intolerances.
- Developed policies and procedures related to patient meal services operations.
- Reviewed medical records for accurate documentation of nutritional assessments and interventions provided by the dietitian and nutritionist.
- Conducted kitchen inspections to ensure sanitation and safety procedures were followed.
- Ensured accuracy of menu labeling information on all foods served in the facility.
- Analyzed menus for cost effectiveness while maintaining balanced nutrition standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted staff by serving food and beverages or bussing tables.
- Encouraged safe working practices by monitoring safety protocols and equipment usage. conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
Dietary Manager
River Pointe of Trinity
Trinity, TX
02.2022 - 02.2026
- Managed daily dietary operations in a rehabilitation setting.
- Developed and implemented meal plans for diverse patient needs.
- Coordinated with healthcare team to ensure nutritional compliance.
- Monitored food safety standards and maintained sanitary conditions.
- Assisted in training staff on dietary policies and procedures.
- Maintained inventory of food supplies and ordered necessary items.
- Evaluated patient dietary preferences to enhance satisfaction.
- Provided support during patient assessments for nutritional needs.
- Maintained records of patient diets including any special requirements or restrictions.
- Investigated complaints from patients regarding their dining experience or nutritional needs.
- Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
- Attended meetings with other healthcare professionals concerning nutrition-related topics.
- Provided training sessions for new employees on proper food handling techniques.
- Managed food inventory processes to ensure adequate supplies for meal preparation. and maintained costs within budget guidelines.
- Provided nutrition education to patients, families, and staff members.
- Managed dietetic staff to ensure compliance with state regulations.
- Coordinated menus for special events in accordance with health department standards.
- Trained, disciplined and motivated staff to give all residents and guests top-notch service.
- Supervised cafeteria staff during meal times ensuring that all orders were prepared correctly.
- Complied with company protocols by maintaining sales floor and back stock inventory levels.
- Completed multiple duties by handling transactions, maintaining cleanliness, and displaying exceptional customer service.
- Created reports detailing monthly expenses related to dietetic services budgeting activities.
- Established healthful and therapeutic meal plans and menus for individuals with health conditions.
- Evaluated food production to check whether food was being made, portioned and handled correctly.
- Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
- Implemented a system for tracking patient preferences, allergies, intolerances.
- Developed policies and procedures related to patient meal services operations.
- Reviewed medical records for accurate documentation of nutritional assessments and interventions provided by the dietitian and nutritionist.
- Conducted kitchen inspections to ensure sanitation and safety procedures were followed.
- Ensured accuracy of menu labeling information on all foods served in the facility.
- Analyzed menus for cost effectiveness while maintaining balanced nutrition standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Assisted staff by serving food and beverages or bussing tables.
- Encouraged adherence to safety protocols to maintain a secure working environment. by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Administrative Assistant
Texas Department Of Criminal Justice
Huntsville, Texas
02.2001 - 01.2019
- Managed daily office operations for state agency, ensuring smooth workflow.
- Coordinated scheduling and appointments for department leadership and staff meetings.
- Maintained accurate records and files in compliance with state regulations.
- Assisted in preparing reports and documentation for legal proceedings.
- Supported communication between various departments within the criminal justice system.
- Processed incoming correspondence and directed inquiries to appropriate personnel.
- Utilized office software to organize data and streamline administrative tasks.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
- Facilitated communication between different departments within the organization.
- Compiled data from various sources into organized reports for review by management team.
- Conducted research on various topics as requested by management.
- Developed and maintained filing systems for confidential documents and records.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Education
Associate of Science - Criminal Justice
University of Phoneix
On Line05-2015
High School Diploma -
Trinity High School
Trinity05-1999
Skills
- Budget management
- Inventory control
- Customer service
- Quality assurance
- Effective communication
- Team collaboration
- Problem solving
- Conflict resolution
- Time management
- Staff monitoring
- Collaboration and teamwork
- Department management
- Recordkeeping skills
- Serve customers
- Supply ordering and management
- Written communication
- Interpersonal communication
- Excellent communication
- Adaptability and flexibility
- Multitasking Abilities
- Communication
- Teamwork
- Attention to detail
- Professionalism
- Crisis management
Timeline
Dietary Manager
Trinity Rehabilitation
03.2026 - Current
Dietary Manager
River Pointe of Trinity
02.2022 - 02.2026
Administrative Assistant
Texas Department Of Criminal Justice
02.2001 - 01.2019
Associate of Science - Criminal Justice
University of Phoneix
High School Diploma -
Trinity High School