Heather Smith-Petitt

• Created recruitment strategies to find best candidates for each opening.
• Developed strategies to increase employee satisfaction and reduce turnover.
• Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
• Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
• Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.

Invited to apply and accepted into APEX, high potential leadership development program. Within this program we were able to develop in 4 key areas: Personal Development | Leadership | Firm Growth | Operational Excellence.

• Skills: Leadership Development · Conflict Resolution · Operational Excellence · Team Management

• Developed and enforced company policy and procedures relating to human resources activity.
• Improved operational processes resulting in productivity increase in HR department.
• Assisted with development and deployment of High Potential Development Leadership program
• Conducted career fairs, screened resumes, and interviewed applicants to build candidate pipelines and enhance company culture.
• Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes.
• Maintained payroll information by calculating, collecting and entering data.
• Processed new hire paperwork and documents.

• Provide general HR assistance to 400 employees, including time and attendance assistance, tracking Professional Development Programs, and Employee Referral Programs.
• Provide preboarding/onboarding assistance to new employees and administers new hire paperwork.
• Developed and enforces company policy and procedures relating to all phases of human resources activity.
• Updated key human resource metrics, including turnover and terminations, using reporting tools within HRIS database.
• Documented and updated job descriptions as well as implemented wage surveys.
• Offered fair and equitable compensation by comparing current salaries with market pay.
• Designed and implemented orientation programs for new employees, covering job responsibilities, policies, and procedures.
• Facilitated criminal background check process for new hires.
• Built comprehensive employee recruiting strategy and process for company.
• Managed and recruited for 40 open positions across 6 offices. Working with outside recruiters as well as acting as sole internal recruiter.
• Performed intake meetings, application screening, phone screens, scheduled interviews, reference checks, and prepared/presented offers to candidates.

• Assistant to CEO and Management Team
• Managed CEO Calendar, meetings, daily schedule.
• Made travel arrangements for management and executive staff.
• Coordinated Shareholder meetings, including schedules and information preparation and meeting minutes.
• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
• Assisted in developing and deploying high level Leadership Development Program called ELEVATE. Working directly with the CEO. This included coordinating multiple vendors and and outside consultants.
• Assisted Human Resources with filing, tracking, and reports.
• Prepared new hire documentation and manuals.
• Transferred information from old HRIS to new HRIS
• Tracked and dispersed W2 and tax forms to employees
• Assisted Accounting Department with managing and auditing Expense Reports for employees.
• Covered phones for front desk.

• Provided DMV services for members from simple renewals to complicated vehicle transactions.
• Performed a daily audit on all Member Service Representatives' DMV transactions, and balanced checks for daily DMV intake.
• Provided weekly scheduling for 12 employees
• Multi Line Phone reception and Queue call distribution
• Liaison between management team and California DMV auditor.
• Copy, Fax, Email time sensitive and confidential documents.
• Worked effectively under high-pressure client services environments.
• Scheduled weekly inventory pickups and deliveries with DMV.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.

• Provided counseling for juveniles and adults who were ordered to participate in court mandated drug and alcohol programs, domestic violence and anger management classes, connected clients with community services and resource agencies. Provided and documented intake and exit interviews for clients and lead group sessions.

Gay For Good mobilizes lesbian, gay, bisexual, transgender, queer (LGBTQ+) and ally volunteers to promote diversity, foster inclusion and strengthen ties to thebroader community.

• Assisted with special events and programs.
• Used strong interpersonal communication skills to convey information to others.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Represented organization positively and professionally while providing community with much-needed services.
• Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.