Heather S Morgan
Jonesborough,TN
Summary
Hotel Manager with extensive experience in operations management and guest relations at Country Inn & Suites By Radisson. Proven ability to enhance service quality and operational efficiency through effective staff training and strategic planning. Demonstrated success in driving growth and brand recognition for major hotel chains, ensuring high standards of guest satisfaction. Strong skills in customer service, multitasking, and time management, dedicated to creating positive and memorable experiences for all guests.
Overview
23
23
years of professional experience
Work History
Hotel Manager
Country Inn & Suites By Radisson
Jonesborough, Tennessee
10.2023 - Current
- Oversaw daily hotel operations, driving guest satisfaction and service excellence.
- Managed recruitment, training, and performance evaluations for all team members.
- Developed and enforced policies to enhance operational efficiency.
- Established vendor relationships to uphold high service and supply standards.
- Conducted regular property inspections to address maintenance issues proactively.
- Handled guest complaints with professionalism to ensure top-tier service.
- Monitored inventory levels to maintain adequate supply availability.
- Evaluated occupancy trends and special events to optimize room pricing.
Admin Office & Dispatch Manager
Creative Multicare, Inc.
01.2003 - 04.2017
- Responsible for Accounts Receivable–Revenue, Cash Receipts, and daily cash posting.
- Assist with planning and developing marketing/PR communications to promote products and services to further sales objectives.
- Carry out staff appraisals, managing performance, and disciplining staff.
- Monitor employee time entry to ensure entries are correct and submitted timely.
- Delegate work to staff and managing their workload and output.
- Implement and promote equality and diversity policy.
- Manage social media, whenever necessary, to build company reputation.
- Process semi-monthly payroll for the firm.
- Responsible for overseeing the day-to-day operations of a transportation and carpet cleaning/ resurfacing department. I planned and coordinated the movement of employee jobs, manage resources such as staff and vehicles, and ensure that jobs were completed in a timely and efficient manner.
- Dedicated team player with strong organizational communication and prioritization abilities.
- Support executive staff with scheduling travel arrangements and document coordination.
- Prepare invoices, business responses, and marketing materials.
- Update employee handbooks, training manuals, and policy documents.
Education
David Crockett HS
Jonesborough, TN05-1996
Skills
- Operations management expertise
- Guest relations and accommodations
- Staff training and development
- Operational efficiency
- Vendor management and interaction
- Customer service excellence
- Quality assurance
- Market analysis and hospitality trends
- Team leadership and supervision
- Problem solving and conflict resolution
- Time management and multitasking
- Strategic planning
- Promotions and brand management
- Property management systems oversight
- Housekeeping oversight and rooms division management
- Effective communication skills
- Multi-family industry knowledge
- Diverse team collaboration
- Accounts receivable management and reconciliation accuracy
- Payment processing and application
- Billing dispute resolution and invoice distribution
- Delinquent account monitoring and overdue payment follow-up
- Monthly report preparation and accounting system maintenance
- Customer statement preparation and billing inquiry response
- Month-end closing assistance and additional accounting support
- Cash handling expertise
- Reservations management and front desk operations
Timeline
Hotel Manager
Country Inn & Suites By Radisson
10.2023 - Current
Admin Office & Dispatch Manager
Creative Multicare, Inc.
01.2003 - 04.2017
David Crockett HS
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