Heather Sneddon
Bethesda,OH
Summary
Friendly Member Service Representative with 20+ years of experience carrying out clerical and customer service tasks. Detailed and precise when entering Member Account data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Receptionist
Paree Insurance Co.
10.2010 - 05.2015
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash and credit card transactions for Insurance Customers. Applied payments accurately to their accounts daily.
Accounts Receivable Representative
The Health Of The Upper Ohio Valley
02.1998 - 04.2004
- Enhanced cash flow by promptly and accurately processing accounts receivable transactions.
- Reduced outstanding receivables by diligently following up on overdue payments.
- Maintained strong client relationships through clear communication and timely resolution of disputes.
- Improved accuracy of financial reporting by reconciling accounts receivable ledgers regularly.
- Communicated with customers to identify and resolve outstanding payments.
- Generated invoices upon receipt of billing information and tracked collection progress.
Hotel Front Desk Clerk
Red Roof Inn
01.1993 - 01.1998
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservations process for improved accuracy and guest experience.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
Education
High School Diploma -
John Marshall High School
Glen Dale, WV 2603805.1990
Skills
- Clerical Support
- Data Entry
- Telephone skills
- Organization skills
- Multi-Line Telephone Systems
- Customer Service
- Office Supply Ordering
- Adaptability and Flexibility
- Payment Processing
- Bank Deposits
Timeline
Receptionist
Paree Insurance Co.
10.2010 - 05.2015
Accounts Receivable Representative
The Health Of The Upper Ohio Valley
02.1998 - 04.2004
Hotel Front Desk Clerk
Red Roof Inn
01.1993 - 01.1998
High School Diploma -
John Marshall High School
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