Summary
Overview
Work History
Education
Skills
Timeline
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Heather Snyder

Waterloo,IL

Summary

Proven track record in enhancing customer engagement and streamlining operations, evidenced by my role at Dollar General. Expert in cash handling and problem-solving, I excel in fostering team collaboration and maintaining high levels of organization. My outgoing personality and dedication have consistently improved service delivery and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Sales Associate

Dollar General
06.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Front Desk Receptionist

Jen's Grooming And Howliday Inn
03.2018 - 06.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Cook/Prep

OPAA! Food Management
08.2018 - 05.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Drive-Thru Cashier

McDonald's
11.2017 - 08.2018
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.

Education

Highschool Diploma -

Freeburg Community High School
Freeburg, IL
05.2018

Skills

  • Teamwork and Collaboration
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Relationship Building
  • Outgoing Personality
  • Cash Handling
  • Organization skills
  • Time Management
  • Data Entry

Timeline

Sales Associate

Dollar General
06.2023 - Current

Cook/Prep

OPAA! Food Management
08.2018 - 05.2020

Front Desk Receptionist

Jen's Grooming And Howliday Inn
03.2018 - 06.2023

Drive-Thru Cashier

McDonald's
11.2017 - 08.2018

Highschool Diploma -

Freeburg Community High School

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Heather Snyder