Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Heather Snyder

Hollywood,FL

Summary

Dynamic and dedicated waitress with extensive experience at Red Lobster, excelling in customer service and strong multitasking abilities. Proven track record of enhancing customer satisfaction and increasing sales through effective upselling. Committed to maintaining a clean environment and fostering teamwork, ensuring a welcoming atmosphere for all guests.

Overview

12
12
years of professional experience

Work History

Waitress

Red Lobster
08.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.

Waitress

Cracker Barrel Restaurant
07.2019 - 07.2024
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.

Bartender

Jts Sports Bar
01.2014 - 06.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Diploma

Cooper City High
Cooper City, FL
01.2005

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness

Timeline

Waitress

Red Lobster
08.2024 - Current

Waitress

Cracker Barrel Restaurant
07.2019 - 07.2024

Bartender

Jts Sports Bar
01.2014 - 06.2019

Diploma

Cooper City High

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Heather Snyder