Heather Solberg
Bountiful,UT
Summary
Dynamic Tow Assembler at Moog Space and Defense, recognized for enhancing production efficiency and maintaining high-quality standards. Proven problem-solver with strong attention to detail, contributing to team success and workplace safety. Adept at adapting to various assembly projects, ensuring seamless transitions while fostering collaboration among team members.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Tow Assembler
Moog Space and Defense
04.2023 - Current
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
Flats Operator
Westing House Zirconium
03.2022 - 04.2023
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
Inventory Manager
Cal-Ranch
03.2021 - 04.2022
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Built and nurtured positive working relationships with vendors and suppliers.
- Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
Team Lead
Tractor Supply
08.2020 - 03.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Representative
Smiths Marketplace
10.2010 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Education
Associate of Arts - Graphic And Digital Design
College of Eastern Utah
Price, UT05-2009
High School Diploma -
Payson High School
Payson, UT05-2005
Skills
- Assembly and production
- Problem-solving
- Attention to detail
- Repetitive work
- Manufacturing
- Product assembly
- Visual inspection
- Critical thinking
- Quality assurance
- Waste reduction
- Team collaboration
Timeline
Tow Assembler
Moog Space and Defense
04.2023 - Current
Flats Operator
Westing House Zirconium
03.2022 - 04.2023
Inventory Manager
Cal-Ranch
03.2021 - 04.2022
Team Lead
Tractor Supply
08.2020 - 03.2021
Customer Service Representative
Smiths Marketplace
10.2010 - 03.2020
Associate of Arts - Graphic And Digital Design
College of Eastern Utah
High School Diploma -
Payson High School
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