Heather Sorce

• Handled sensitive information with discretion, maintaining confidentiality of company documents/contracts and personnel records.
• Provided exceptional customer service with good communication skills when addressing client/vendor inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets, good organizational skills
• Responsible for verifying and submitting Payroll to Paychex Co, for both union and non-union workers; managed claims for unemployment, Worker's Compensation, Disability PFL, and New Hire Information;
• Experienced in Insurance audits
• Proficient in Quickbooks, Builder Trend, Word, Excel, Outlook,
• Experience Safety programs update such as PEC, ISNetworld, and Veriforce.

• Provided client consultation, sourcing aircraft, negotiated contracts, arranged logistics, and built and managed good client relationships.
• Enhanced client satisfaction by getting to know the client’s needs, preferences, and budget to create personalized travel solutions.
• Found the right aircraft options that match the client’s requirements and comparing their specs and costs.
• Served as intermediaries to get the best deals for both clients and operators.
• Arranged all the details like ground transportation, catering, customs, and other logistics.
• Utilized good communication skills for building and keeping strong connections with clients and operators, offering personalized service and expert advice.

can also be a great way to get started.

In the U.S., private jet brokers aren’t required to obtain a specific federal license. However, it’s important to know FAA regulations. Depending on where you live, you might also need a business license or a seller’s permit.

To succeed as a jet broker, it’s important to build your knowledge and show your expertise. You can do this by going to industry events, joining webinars, and getting relevant certifications.

Organizations like the International Air Transport Association (IATA) offer certifications and training programs that can help you build your credibility and sharpen your skills.

Learning how to become a jet broker involves ongoing education and staying on top of industry trends.

• Provided expert knowledge on flight services and amenities, answering passenger inquiries promptly and accurately.
• Liaised with ground staff regarding special requests or accommodations for passengers with disabilities or dietary restrictions.
• Collaborated with pilots to maintain awareness of flight status, ensuring timely updates for passengers during unexpected delays or changes.
• Processed information quickly to take immediate action during unexpected or serious situations.
• Maintained and completed administrative records and documents to meet company requirements.

• Played an instrumental role in risk management initiatives by conducting thorough safety inspections before every sortie, reducing potential hazards during flight operations.
• Provided prompt support during irregular flight operations such as delays or cancellations, offering alternative solutions to affected customers.
• Served as a liaison between cabin crewmembers and upper management, maintaining open lines of communication regarding issues affecting flight operations.
• Maintained accurate records of all flight operations activities, ensuring easy access to essential information for future reference and auditing purposes.
• Contributed to the ongoing development and refinement of company policies related to flight operations, ensuring alignment with industry best practices and regulatory requirements.
• Managed flight operations to ensure efficient scheduling, routing, and resource allocation.

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
• Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
• Ordered, received and served catered meals and beverages per passenger requests and preferences, and provided information about in-flight offerings to passengers.
• Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
• Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
• Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
• Enhanced passenger safety and comfort by conducting thorough pre-flight checks and cabin preparations.