Heather Sorenson
Eau Claire,WI
Summary
Multi-talented manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures, positively impacting overall morale and productivity. Embodies an effective balance of both operational and IT experience and knowledge base.
Overview
22
22
years of professional experience
Work History
IT Architect
NCH
Naples, Florida
03.2021 - Current
- Assisted in the Cadence and Prelude build for the EPIC implementation for the NCH Healthcare System.
- Built, work queues, templates, visit types, etc. Operated as the sole analyst for the RTE build and implementation.
- Supported transfer center and grand central during go live and post go live.
- Assisted in training the designated training group and developing new workflows, as well as adapting the existing workflows to the Epic platform.
Patient Financial Services Manager
HSHS- Sacred Heart Hospital
Eau Claire, WI
08.2015 - 02.2021
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Developed team communications and information for staff meetings
- Direct day-to-day administrative and operational functions for 300-bed facility, providing guidance and leadership to over 50 employees across more than4 departments in 3 hospitals
- Communicated with patients, ensuring that medical information was kept private
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations
- Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all patients
Lab Manager
HSHS Sacred Heart Hospital
Eau Claire, WI
12.2000 - 08.2015
- Monitored staff organization and suggested improvements to daily functionality
- Managed day to day operations in the lab
- Supervised 25+ staff members, including corrective action, performance reviews and hiring/firing
- Operated as the liaison between the hospital and outreach clinics regarding the service provided, test menus, regulatory and compliance issues
- Operated as the liaison between the hospital lab and the business in our employer drug and alcohol program
- Successfully managed 280 employer accounts for the drug program
Education
Bachelor of Arts - Organization Learning And Leadership Development
UW Eau Claire
Eau Claire08.2015
Skills
- Staff Management
- Project oversight
- Hiring and recruitment
- Training and Mentoring
- Relationship building and Retention
- Excellent Communication Skills
- Development and implementation of workflows/processes
- Successfully implemented Epic software in 13 hospitals and 30 clinics
- Cadence/Prelude/RTE certified
- Financial Assistance and Decision Tree Badges
- Ticket Resolution
Timeline
IT Architect
NCH
03.2021 - Current
Patient Financial Services Manager
HSHS- Sacred Heart Hospital
08.2015 - 02.2021
Lab Manager
HSHS Sacred Heart Hospital
12.2000 - 08.2015
Bachelor of Arts - Organization Learning And Leadership Development
UW Eau Claire
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