Heather Soter
Columbus,OH
Overview
15
15
years of professional experience
Work History
Werehouse Worker & Stocker
Saraga's International Grocery
2025 - 2025
- Handled equipment to achieve efficient manufacturing results.
- Maintained clean and organized work areas to enhance safety
- Collaborated with team members to streamline workflow processes
- Conducted quality checks to ensure product standards were met
- Monitored inventory levels and reported shortages to management
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Customer Sales Representative
Cirllas
02.2021 - 09.2022
- Assisted customers in locating products and resolving inquiries to enhance shopping experience.
- Maintained accurate cash handling through efficient register operations and transaction processing.
- Collaborated with team members to ensure store cleanliness and organization, promoting a welcoming environment.
- Provided product knowledge to customers, facilitating informed purchasing decisions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Tee Jaye's Country Place
01.2019 - 11.2020
- Provided timely and precise responses to customer inquiries.
- Addressed customer issues using strong communication and problem-solving skills.
- Executed order and return processes effectively, maintaining superior customer satisfaction.
- Applied CRM systems to manage client interactions, increasing service productivity.
Customer Service Representative
Dollar General
2022 - 2023
- Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
- Processed transactions accurately, ensuring efficient cash handling and register operations.
- Maintained store appearance by organizing merchandise and ensuring cleanliness standards were met.
- Collaborated with team members to optimize inventory management and stock replenishment processes.
- Assisted in loss prevention efforts by monitoring store activity and reporting suspicious behavior promptly.
- Implemented strategies to improve checkout efficiency, reducing wait times for customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma - Horticulture
Upper Valley JVS
Piqua, OH02.2010
High School Diploma -
Houston High School
Houston, OH02.2010
Summary
Professional in customer sales with proven track record of driving revenue and fostering client relationships. Skilled in communication, negotiation, and problem-solving, with strong focus on teamwork and adaptability to changing business needs. Known for reliability, flexibility, and results-oriented approach that consistently meets and exceeds targets.
Skills
- Patience and resilience
- Market awareness
- Company policies
- Cash handling
- Salesmanship
- Sales techniques
- Sales training
- Adaptability
- Inventory management
- Professionalism
- Self motivation
- Team collaboration
- Customer satisfaction
- Product knowledge
- Customer engagement
- Food safety and sanitation
- Problem-solving abilities
- Multitasking
- Reliability
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Customer Sales Representative
Cirllas
02.2021 - 09.2022
Customer Service Representative
Tee Jaye's Country Place
01.2019 - 11.2020
Werehouse Worker & Stocker
Saraga's International Grocery
2025 - 2025
Customer Service Representative
Dollar General
2022 - 2023
High School Diploma - Horticulture
Upper Valley JVS
High School Diploma -
Houston High School