Summary
Overview
Work History
Education
Skills
Timeline
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HEATHER SOTO

Joliet

Summary

Motivated professional with a commitment to top-tier performance. To obtain a challenging and long-term position that will allow me to utilize, and enhance my current knowledge and leadership experience as well as allow professional growth. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build produtive relationships, resolve complex issues, and win customer loyalty.

Overview

15
15
years of professional experience

Work History

2nd Assistant Manager

Menards
06.2024 - Current
  • Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
  • Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
  • Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
  • Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.

OVERNIGHT ASSISTANT STORE MANAGER

7-eleven
04.2022 - 06.2024
  • Assisted with training staff on all internal operational functions
  • Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked
  • Communicated expectations, policy changes, new initiatives, and product knowledge to employees
  • Merchandising store daily
  • Receiving inventory weekly
  • Auditing supplies weekly
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Processed customer orders and ensured the accuracy of their purchases
  • Developed strong customer relationships to support satisfaction and loyalty
  • Counted and balanced cash drawer at the beginning and end of each shift
  • Resolved and de-escalated issues to address customer concerns
  • Enforced store safety and cleanliness standards, reducing hazards
  • Used POS system to complete purchases for customers

ASSISTANT MANAGER

WALGREENS
01.2010 - 09.2018
  • Shipping/receiving: Meeting and working with vendors to ensure all needed items are received and/or claimed
  • Inventory/Re-Stock: Maintaining inventory counts in all departments to ensure that the system orders correct amounts
  • Management of Staff: Oversee a staff of 3 to 6 employees at one time
  • Sales floor set up: Assisting in opening and remodeling of stores throughout the district
  • Merchandise assembly/Floor models: Creatively partner products together to create the highest amount of impulse buying and creating profit
  • End of Day Reports: Ensure each register and the safe is balanced
  • Perform nightly deposits for the bank
  • Customer Service: Maintain a high level of customer satisfaction
  • Problem solve in difficult customer situations
  • Helped customers locate merchandise and answered questions about products
  • Arranged and restocked displays and merchandise racks to maintain store appearance
  • Verified that customers are of legal age to purchase restricted items

Education

HIGH SCHOOL DIPLOMA -

OAKLAWN COMMUNITY HIGH SCHOOL
Oak lawn, IL
06.2008

Skills

  • Staff Management
  • POS Systems Operations
  • Customer Service
  • Work Planning and Prioritization
  • Retail Operations
  • Performance Monitoring and Evaluation

Timeline

2nd Assistant Manager

Menards
06.2024 - Current

OVERNIGHT ASSISTANT STORE MANAGER

7-eleven
04.2022 - 06.2024

ASSISTANT MANAGER

WALGREENS
01.2010 - 09.2018

HIGH SCHOOL DIPLOMA -

OAKLAWN COMMUNITY HIGH SCHOOL

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