Hi, I’m
Heather Souffrance
Lafayette,IN
Summary
Proactive Intern Coordinator and Case Manager with extensive experience in counseling, crisis intervention, and intern recruitment. Skilled in networking, training, and fostering partnerships to maintain a pipeline of qualified candidates. Adept at providing therapeutic support and care coordination, ensuring comprehensive client and intern development.
Overview
8
years of professional experience
1
Certification
Work History
Vision of Hope Residential Ministry
Intern Coordinator
02.2021 - Current
Job overview
- Supervising and assisting residents receiving counseling services throughout their daily schedule.
- Intervene in minor crisis situations.
- Counseling one to three residents weekly.
- Networking and advertising the internship at conferences and job fairs.
- Recruit, interview, hire, and train interns throughout their one year internship.
- Provide on-site supervision with interns bi-weekly.
- Act as a liaison between interns and ACBC certified counselors.
- Fostered strong partnerships with educational institutions to ensure a steady pipeline of qualified candidates for internship openings.
Vision of Hope Residential Ministry
On-the Floor Staff
06.2020 - 02.2021
Job overview
- Establishing daily relationships with residents while overseeing their daily schedule (day, middle, and evening shifts)
- Acting as a liaison between interns and ACBC certified counselors.
- Being the first responder in minor crisis situations
- Bringing glory to God by demonstrating the love of Christ while assisting the residents and interns to understand Biblical authority structures and the benefits of living a disciplined, submitted life for Christ
Vision of Hope Residential Ministries
Intern
07.2019 - 06.2020
Job overview
- Establishing daily relationships with residents while overseeing their daily schedule (day, middle, and evening shifts)
- Acting as a liaison between residents and Senior Staff
- Shadowing staff and observing biblical counseling
- Being the first responder in minor crisis situations
- Bringing glory to God by demonstrating the love of Christ while assisting the residents to understand Biblical authority structures and the benefits of living a disciplined, submitted life for Christ
Jewish Family and Children's Services
Youth and Family Specialist
02.2017 - 08.2018
Job overview
- Provide ongoing care coordination services to clients and families.
- Worked closely alongside individuals involved in client’s other services: Department of Child Services case manager, Jewish Family and Children Services case manager, therapist, psychologist, teachers, clinical manager and more.
- Made referrals to early intervention and other direct support programs.
- Performed out of office care coordination including birth to five assessments and school observations.
- Provide in-home or community based therapeutic and supportive services in accordance with agency procedures
- Attended Child and Family Team Meetings as the client's ISP was being updated.
- Perform administrative tasks in accordance with agency procedures.
Jewish Family & Children's Services
Case Manager
08.2016 - 02.2017
Job overview
- Provides ongoing outreach with placement while the client is receiving counseling during their involvement with Child Protective Services.
- Performs out-of-office case management and administrative tasks in accordance with agency procedures and the Arizona Principles for working with children and families and adult clinical teams.
- Attended court hearings to stay up to date on the client's case.
- Facilitating and planning Child Family Team Meetings that are timing for all who are a part of the client's case
Education
Ashford University , San Diego, CA
Master of Arts from Special Education
12.2018
Ashford University , San Diego, CA
Bachelor of Arts from Early Childhood Education
05.2016
Howard Community College , Columbia Maryland
Associate of Science from Early Childhood Development
08.2012
University Overview
- Awarded Who's Who Among Students in the American Universities & Colleges-2012
Flushing Senior High , Flushing, MI
High School Diploma
05.2009
University Overview
- Honor Roll May 27,2009
Genesee Area Skills Center , Flint, MI
from Teach Lead Coach- Teacher's Internship Program
05.2009
Skills
- Employee Relations
- Task Delegation
- Recruitment and selection
- Mentoring and Coaching
Certification
- Association of Certified Biblical Counselors 5/2023
- Teacher Education Program Early Childhood Development 6/2/11
- Letter of Recognition- Early Childhood Development 1/06/11
Timeline
Intern Coordinator
Vision of Hope Residential Ministry
02.2021 - Current
On-the Floor Staff
Vision of Hope Residential Ministry
06.2020 - 02.2021
Intern
Vision of Hope Residential Ministries
07.2019 - 06.2020
Youth and Family Specialist
Jewish Family and Children's Services
02.2017 - 08.2018
Case Manager
Jewish Family & Children's Services
08.2016 - 02.2017
Ashford University
Master of Arts from Special Education
Ashford University
Bachelor of Arts from Early Childhood Education
Howard Community College
Associate of Science from Early Childhood Development
Flushing Senior High
High School Diploma
Genesee Area Skills Center
from Teach Lead Coach- Teacher's Internship Program
- Association of Certified Biblical Counselors 5/2023
- Teacher Education Program Early Childhood Development 6/2/11
- Letter of Recognition- Early Childhood Development 1/06/11
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