Heather Souza
Fort Lauderdale,FL
Summary
Driven Office Manager and Pest Control Technician at Critter Control of Jacksonville, adept in office administration and customer relations. Excelled in maintaining confidentiality, achieving balanced budgets through meticulous account reconciliation, and enhancing client satisfaction. Demonstrated exceptional organizational skills and a commitment to outstanding customer service, contributing to streamlined operations and positive client engagements.
Overview
8
8
years of professional experience
Work History
Office Manager/ Pest Control Technician
Critter Control of Jacksonville
01.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
South Plantation High
Plantation, FLSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Document Management
- Account Reconciliation
- Credit and collections
- Mail handling
- Relationship Building
- Scheduling
- Scheduling Coordination
Languages
English
Native or Bilingual
Timeline
Office Manager/ Pest Control Technician
Critter Control of Jacksonville
01.2017 - Current
High School Diploma -
South Plantation High
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