Heather Sparks
Spokane Valley,WA
Summary
Dedicated administrative assistant with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and providing overall company support. Responsible, punctual and productive when working with little to no supervision. Willing to learn new skills and adaptable to changes.
Overview
15
15
years of professional experience
Work History
Bakery Manager and Office Administrator
Rocket Bakery
10.2012 - Current
- Increased production efficiency through effective time management, delegating tasks appropriately to team members and multitasking during busy periods.
- Followed and maintained Standard Operating Procedures required from Department of Agriculture.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies to support 7 stores and production center.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Prepared invoices for wholesale customers and processed payments.
- Prepared retail and wholesale cash payments for banking deposits, recorded electronic payments for reconciliation.
Baker and Delivery Driver
Desserts By Sara
08.2009 - 02.2011
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Enhanced customer satisfaction by consistently producing high-quality baked goods.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation for 10 wholesale accounts.
- Upheld high standards of professionalism while representing company during interactions with customers and vendors.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Veterinary Assistant
Ponti Veterinary Hospital
01.2012 - 10.2012
- Managed duties responsibly and safely while ensuring proper cleanliness, comfort, nutrition and exercise for up to 15 boarding and hospitalized animals per day.
- Monitored, treated and fed injured and orphaned wildlife.
- Prepared large and small animals for surgical procedures according to Veterinarian instructions.
- Restrained animals for examination and treatment.
- Educated clients on post-surgical care and nutrition.
- Administered medications and vaccinations to patients.
Education
Some College (No Degree) - Business And Equine Management
The University of Montana - Western
Dillon, MTCertification - Accounting And Bookkeeping
National Assoc. of Certified Public Bookkeepers
Farmington, UT10.2023
Skills
- Flexible and Adaptable
- Time Management
- Organizing and Categorizing
- Team Collaboration
- Clerical Support
- Bookkeeping Support
- File and Record Keeping
- Dependable and Responsible
- Calm Under Pressure
Timeline
Bakery Manager and Office Administrator
Rocket Bakery
10.2012 - Current
Veterinary Assistant
Ponti Veterinary Hospital
01.2012 - 10.2012
Baker and Delivery Driver
Desserts By Sara
08.2009 - 02.2011
Some College (No Degree) - Business And Equine Management
The University of Montana - Western
Certification - Accounting And Bookkeeping
National Assoc. of Certified Public Bookkeepers
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