Heather Spehar
Summary
Experienced administrative professional with 19+ years of providing high-level administrative and organizational support. Maintains a proactive work ethic along with meticulous attention to detail. Proven skills in managing complex calendars, expense reporting, and discretion of confidential information. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking opportunity to expand skills and contribute to company success.
Overview
24
24
years of professional experience
Work History
Compliance Coordinator
US Acute Care Solutions
Canton, Ohio
01.2021 - Current
- Maintain calendars and schedule meetings for the Chief Compliance Officer and the Director, Compliance and Privacy Officer.
- Assist the Chief Compliance Officer, the Director, Compliance and Privacy Officer and other Compliance staff with diverse projects.
- Create, update and maintain databases, manuals, and departmental files.
- Create reports, charts and graphs from various online databases and Excel.
- Project manager over Onboarding Training/Annual Compliance Training/various surveys sent out from the Compliance Department.
- New hire/monthly exclusion screening of employees and vendors.
- Expense reporting.
- Handle scheduling and logistics planning for travel.
- Creating agenda/presentation for monthly Compliance Committee Meetings.
- Ability to maintain a high level of confidentiality.
Executive Administrative Assistant
US Acute Care Solutions
Canton, Ohio
04.2017 - 01.2021
- Maintain calendars and schedule meetings for the Chief Compliance Officer.
- Assist the Chief Compliance Officer and other Compliance staff with diverse projects.
- Create, update and maintain databases, manuals, and departmental files.
- Create reports, charts and graphs from various online databases and Excel.
- Track and follow-up on Onboarding Training/Annual Compliance Training/various surveys sent out from the Compliance Department.
- Expense reporting.
- Handled scheduling and logistics planning for travel.
- Creating agenda/presentation for monthly Compliance Committee Meetings.
- Ability to maintain a high level of confidentiality.
CRM Representative
TimkenSteel Corporation
Canton, Ohio
02.2016 - 04.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Senior Administrative Assistant
TimkenSteel Corporation
Canton, Ohio
07.2014 - 01.2016
- Provided administrative support to office staff, promoting excellence in office operations.
- Acquired proper equipment, refreshments and supplies for meetings.
- Assisted Executive Leaders with management of complex calendars and to-do lists to support organization and productivity.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Categorized and processed sensitive documents with information of deeply personal nature.
Senior Administrative Assistant
The TImken Company
Canton, Ohio
08.2008 - 06.2014
- Coordinated and scheduled meetings and conference calls to optimize scheduling of Executive Leadership.
- Assisted VP's and Senior Managers with management of complex calendars and to-do lists to support organization and productivity.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Drafted documents in company-directed formats and fonts accurately and consistently.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
Associate Benefits Services Coordinator
The Timken Company
Canton, Ohio
09.2005 - 07.2008
- Handled all inquiries for active employees health care, specializing in eligibility issues.
- Entered data, generated reports, and produced tracking documents.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Managed a tracking system for all active employee inquiries related to their health care benefits.
Senior Associate Benefit Services Processor
The Timken Company
Canton, Ohio
04.2005 - 08.2005
- Handled all inquiries for active employees health care benefits.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Managed a tracking system for all active employee inquiries related to their health care benefits.
Customer Service Representative/Greeter
Adecco - Verizon Wireless
Canton, Ohio
08.2004 - 01.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Data Entry Specialist Operator
Bank One
Akron, Ohio
11.1999 - 10.2003
- Data entry for loan processing of cars, trucks and RV's for credit approval.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Followed established procedures to enter and process data correctly.
Education
High School Diploma -
Canton South High School
Canton, Ohio06.1999
Skills
- Professionalism
- Positive Attitude
- Effective Communicator
- Time Management
- Customer Service-Oriented
- Self-starter
- Expense Reporting
- Executive Support
- Schedule & Calendar Planning
- Information Confidentiality
- Meticulous Attention to Detail
- Resourceful
- Project Management
- Presentation Development
Timeline
Compliance Coordinator
US Acute Care Solutions
01.2021 - Current
Executive Administrative Assistant
US Acute Care Solutions
04.2017 - 01.2021
CRM Representative
TimkenSteel Corporation
02.2016 - 04.2017
Senior Administrative Assistant
TimkenSteel Corporation
07.2014 - 01.2016
Senior Administrative Assistant
The TImken Company
08.2008 - 06.2014
Associate Benefits Services Coordinator
The Timken Company
09.2005 - 07.2008
Senior Associate Benefit Services Processor
The Timken Company
04.2005 - 08.2005
Customer Service Representative/Greeter
Adecco - Verizon Wireless
08.2004 - 01.2005
Data Entry Specialist Operator
Bank One
11.1999 - 10.2003
High School Diploma -
Canton South High School