Heather Spehar
Summary
Experienced administrative professional with 19+ years of providing high-level administrative and organizational support. Maintains a proactive work ethic along with meticulous attention to detail. Proven skills in managing complex calendars, expense reporting, and discretion of confidential information. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking opportunity to expand skills and contribute to company success.
Overview
24
24
years of professional experience
Work History
Compliance Coordinator
US Acute Care Solutions
2021.01 - Current
- Maintain calendars and schedule meetings for the Chief Compliance Officer and the Director, Compliance and Privacy Officer.
- Assist the Chief Compliance Officer, the Director, Compliance and Privacy Officer and other Compliance staff with diverse projects.
- Create, update and maintain databases, manuals, and departmental files.
- Create reports, charts and graphs from various online databases and Excel.
- Project manager over Onboarding Training/Annual Compliance Training/various surveys sent out from the Compliance Department.
- New hire/monthly exclusion screening of employees and vendors.
- Expense reporting.
- Handle scheduling and logistics planning for travel.
- Creating agenda/presentation for monthly Compliance Committee Meetings.
- Ability to maintain a high level of confidentiality.
Executive Administrative Assistant
US Acute Care Solutions
2017.04 - 2021.01
- Maintain calendars and schedule meetings for the Chief Compliance Officer.
- Assist the Chief Compliance Officer and other Compliance staff with diverse projects.
- Create, update and maintain databases, manuals, and departmental files.
- Create reports, charts and graphs from various online databases and Excel.
- Track and follow-up on Onboarding Training/Annual Compliance Training/various surveys sent out from the Compliance Department.
- Expense reporting.
- Handled scheduling and logistics planning for travel.
- Creating agenda/presentation for monthly Compliance Committee Meetings.
- Ability to maintain a high level of confidentiality.
CRM Representative
TimkenSteel Corporation
2016.02 - 2017.04
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Senior Administrative Assistant
TimkenSteel Corporation
2014.07 - 2016.01
- Provided administrative support to office staff, promoting excellence in office operations.
- Acquired proper equipment, refreshments and supplies for meetings.
- Assisted Executive Leaders with management of complex calendars and to-do lists to support organization and productivity.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Categorized and processed sensitive documents with information of deeply personal nature.
Senior Administrative Assistant
The TImken Company
2008.08 - 2014.06
- Coordinated and scheduled meetings and conference calls to optimize scheduling of Executive Leadership.
- Assisted VP's and Senior Managers with management of complex calendars and to-do lists to support organization and productivity.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Drafted documents in company-directed formats and fonts accurately and consistently.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
Associate Benefits Services Coordinator
The Timken Company
2005.09 - 2008.07
- Handled all inquiries for active employees health care, specializing in eligibility issues.
- Entered data, generated reports, and produced tracking documents.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Managed a tracking system for all active employee inquiries related to their health care benefits.
Senior Associate Benefit Services Processor
The Timken Company
2005.04 - 2005.08
- Handled all inquiries for active employees health care benefits.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Managed a tracking system for all active employee inquiries related to their health care benefits.
Customer Service Representative/Greeter
Adecco - Verizon Wireless
2004.08 - 2005.01
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Data Entry Specialist Operator
Bank One
1999.11 - 2003.10
- Data entry for loan processing of cars, trucks and RV's for credit approval.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Followed established procedures to enter and process data correctly.
Education
High School Diploma -
Canton South High School
Canton, Ohio06.1999
Skills
- Professionalism
- Positive Attitude
- Effective Communicator
- Time Management
- Customer Service-Oriented
- Self-starter
- Expense Reporting
- Executive Support
- Schedule & Calendar Planning
- Information Confidentiality
- Meticulous Attention to Detail
- Resourceful
- Project Management
- Presentation Development
Timeline
Compliance Coordinator
US Acute Care Solutions
2021.01 - Current
Executive Administrative Assistant
US Acute Care Solutions
2017.04 - 2021.01
CRM Representative
TimkenSteel Corporation
2016.02 - 2017.04
Senior Administrative Assistant
TimkenSteel Corporation
2014.07 - 2016.01
Senior Administrative Assistant
The TImken Company
2008.08 - 2014.06
Associate Benefits Services Coordinator
The Timken Company
2005.09 - 2008.07
Senior Associate Benefit Services Processor
The Timken Company
2005.04 - 2005.08
Customer Service Representative/Greeter
Adecco - Verizon Wireless
2004.08 - 2005.01
Data Entry Specialist Operator
Bank One
1999.11 - 2003.10
High School Diploma -
Canton South High School