Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Heather Spencer

Green Bay,WI

Summary

Manager with a 20 year career seeking to advance professional career.

Overview

20
20
years of professional experience

Work History

Customer Service Lead

Meijer
Howard, WI
08.2023 - 05.2024
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Monitored team performance against set targets
  • Directed customer service staff activities, including training, coaching and performance management.
  • Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Consulted with customers regarding needs and addressed concerns.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Operations Supervisor

Sam's Club
Green Bay, Wisconsin
08.2021 - 07.2023
  • Set schedules, delegated assignments and managed workflows for maximum team efficiency
  • Coordinated and supervised activities of team members to consistently meet customers' needs
  • Managed employees, scheduled shifts, determined and provided training needs and conducted performance reviews
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.

Assistant Manager

Stein's Garden & Home
Green Bay, WI
02.2017 - 08.2021
  • Provide onsite training
  • Maintain daily, weekly, and yearly inventory reports
  • Front end customer service manager Order store supplies Warehouse receiving Bank deposits and ordering money for store Daily paperwork.

Assistant Manager

Panera Bread
Green Bay, WI
02.2015 - 08.2016
  • Employee scheduling Training specialist Scheduled and directed staff in daily work assignments to maximize productivity
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
  • Ensured proper cleanliness was maintained in all areas
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation to ensure quality.

Assistant Manager

Fazoli's
Green Bay, WI
06.2014 - 01.2015
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
  • Ensured proper cleanliness was maintained in all areas
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation to ensure quality.

Deli Manager

Cabela's
Ashwaubenon, WI
10.2013 - 06.2014
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Continually monitored restaurant and took appropriate action to ensure quality and service standards were met.

General Manager

Buckley Enterprises
Green Bay, WI
02.2004 - 10.2013
  • Employee scheduling hiring and terminating employees Inventory Daily/weekly paperwork Ordering supplies for store Scheduled and directed staff in daily work assignments to maximize productivity
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties
  • Developed and maintained exceptional customer service standards
  • Optimized profits by controlling food, beverage and labor costs on a daily basis
  • Developed and maintained exceptional customer service standards
  • Ensured proper cleanliness was maintained in all areas of the store
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Education

Customer Service Management -

Northeast Wisconsin Technical College
Green Bay, WI

High School Diploma -

Green Bay East High School
Green Bay, WI

Skills

  • Strong leader
  • Proven sales record
  • Customer-oriented
  • Hiring and training
  • Supervisory skills
  • Operations management
  • Stable work history
  • Adaptable
  • Employee scheduling
  • Front end supervisor

Accomplishments

  • Efficiently managed two restaurants
  • Achieved record weekly sales several times.

Timeline

Customer Service Lead

Meijer
08.2023 - 05.2024

Customer Operations Supervisor

Sam's Club
08.2021 - 07.2023

Assistant Manager

Stein's Garden & Home
02.2017 - 08.2021

Assistant Manager

Panera Bread
02.2015 - 08.2016

Assistant Manager

Fazoli's
06.2014 - 01.2015

Deli Manager

Cabela's
10.2013 - 06.2014

General Manager

Buckley Enterprises
02.2004 - 10.2013

Customer Service Management -

Northeast Wisconsin Technical College

High School Diploma -

Green Bay East High School

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Heather Spencer