Heather Sprouse
Paso Robles
Summary
With a proven track record at North County Moving, I excel in operations management and customer service, enhancing client relationships and streamlining processes. My leadership in staff training and strategic planning has significantly boosted team efficiency. I'm adept at problem-solving, ensuring operational excellence across roles.
Energetic and adaptable with strong ability to manage operations and streamline processes. Skilled in workflow optimization and familiar with key principles of supply chain management and logistics. Committed to driving operational efficiency and fostering collaborative team environment.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Operations Manager
North County Moving
03.2013 - Current
- Voice of the company. Responsible for first and last interaction with customers
- Interacted well with customers to build connections and nurture relationships, consistently receiving positive feedback
- Responsible for all scheduling including the owner's schedule, scheduling moves and estimates with follow up
- Scheduling logistics (material, equipment, trucks and employees)
- Professional packing for local, out of state and international shipping
- assisted with loading and unloading household furniture and appliances ensuring proper protection
- maintained detailed inventory lists
- assisted in training of new employees
- furniture assembly and disassembly
- professional driving, hauling and towing for local and out of state moves
Dental Receptionist
John A Freeman DDS, MSD
05.2002 - 03.2005
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient scheduling and confirmations
- Provided excellent customer service to create positive experiences and build patient trust.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Communicated with insurance companies to verify patient coverages.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Some patient and insurance billing
- Completed new patient registrations in software to create accurate and comprehensive records.
- Panoramic x-rays when needed
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Dental Assistant
Robert C Miller DDS
05.2000 - 04.2002
- Promoted to head assistant, which entailed training of all new employees (front and back office) and overseeing/delegating miscellaneous tasks to assure efficiency
- Front office duties: appointment scheduling, patient and insurance billing, new patient registration, answering telephones and other various tasks
- Provided chairside assistance during examinations and all chairside procedures improving dentist efficiency and patient satisfaction.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Dental Assistant
Skyline Dental
01.2000 - 04.2000
- Adapted to large, face paced work environment which included several dentists
- Expanded range of experience through in office procedures, including extensive root canal therapy, periodontal surgery / maintenance and oral surgery
- Responsible for patient oral hygiene instrucion
Dental Assistant
Robert Campbell DDS / Ron Barbieri DDS
05.1998 - 12.1999
- Developed an efficient patient recall system for hygiene and outstanding treatment
- Office Manager / Dental Assistant including all internal lab duties
- Responsible for training all new employees in both front and back office operations
- Administered accounts receivable and all financial aspects including insurance and patient billing
- Assisted in miscellaneous chairside procedures
- Handled radiographic exposure, development and production if internal x-rays
- Performed front office duties; new patient registration, scheduling, patient and insurance billing
- Qualified in all interoffice OSHA standards; sterilization, infection control etc
- Monitored patient chart data
Store Manager
Town and Counrty Video
08.1993 - 12.1997
- Performed all business functions
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Implemented / configured new information technology: Setup Appletalk network / "Premiere" software
Education
Certified Dental Assistant - Dental Assisting
Central California School of Continuing Education
San Luis Obispo, CA09-1998
High School Diploma -
Templeton High School
Templeton, CA06-1995
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Staff management
- Inventory management
- Client relationships
- Strategic planning
Certification
- Certified Dental Assistant (CDA) - Dental Assisting National Board (DANB).
- Radiation Health and Safety Certification (RHS) - Dental Assisting National Board (DANB).
Timeline
Operations Manager
North County Moving
03.2013 - Current
Dental Receptionist
John A Freeman DDS, MSD
05.2002 - 03.2005
Dental Assistant
Robert C Miller DDS
05.2000 - 04.2002
Dental Assistant
Skyline Dental
01.2000 - 04.2000
Dental Assistant
Robert Campbell DDS / Ron Barbieri DDS
05.1998 - 12.1999
Store Manager
Town and Counrty Video
08.1993 - 12.1997
Certified Dental Assistant - Dental Assisting
Central California School of Continuing Education
High School Diploma -
Templeton High School
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