Heather Stalters
Colorado Springs,CO
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
10
10
years of professional experience
Work History
Branch Manager
Huntington National Bank
10.2021 - Current
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Branch Manager
TCF Bank
05.2017 - 10.2021
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Consulted customers to boost product sales and services.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Supported financial director with special projects and additional job duties.
- Resolved various issues impacting sales management and business operations.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Assistant Branch Manager
TCF Bank
03.2014 - 05.2017
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Created financial dashboards to provide insights into key performance indicators.
- Maintained friendly and professional customer interactions.
- Wrote and administered employee performance reviews to monitor customer service and personal sales of 4-member team.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
- Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Submitted loan applications to underwriter for verification and recommendation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Education
Bachelor of Arts - History
University of Colorado At Colorado Springs
Colorado Springs, COSkills
- Staff Supervision
- Sales Planning
- Client acquisition
- Documentation
- Attention to Detail
- Cash Flow Management
- Adaptable to market fluctuations
- Information Security
- Proficient in MS Office
- Interviewing and Hiring
- Branch Operations Management
- Relationship Management
- Risk Mitigation
Timeline
Branch Manager
Huntington National Bank
10.2021 - Current
Branch Manager
TCF Bank
05.2017 - 10.2021
Assistant Branch Manager
TCF Bank
03.2014 - 05.2017
Bachelor of Arts - History
University of Colorado At Colorado Springs
Similar Profiles
Jeff KimpanJeff Kimpan
Senior Portfolio Underwriter at Huntington National Bank/PNC BankSenior Portfolio Underwriter at Huntington National Bank/PNC Bank
Tyler AckermanTyler Ackerman
Personal Production Assistant at Huntington National BankPersonal Production Assistant at Huntington National Bank
Walter WoodsWalter Woods
Senior Manager, Vice President – Cloud Cybersecurity Risk at Huntington National BankSenior Manager, Vice President – Cloud Cybersecurity Risk at Huntington National Bank
Michael SiehoffMichael Siehoff
Vice President - Portfolio Manager III at Huntington National BankVice President - Portfolio Manager III at Huntington National Bank
JANET C. CALKINSJANET C. CALKINS
Chief, Executive Actions, Commanders Action Group (TS/SCI) at Headquarters Space Operations CommandChief, Executive Actions, Commanders Action Group (TS/SCI) at Headquarters Space Operations Command