Heather Staney
Auburn,IN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I bring a proven track record from previous work history where leadership and strategic planning significantly enhanced operational efficiency. Skilled in project management, accounting, human resource and organizational leadership, demonstrating integrity and ethics.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
President-City of Auburn Building Commission
City Of Auburn
04.2022 - Current
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Supported project management team for optimal performance.
- Attends meetings on a monthly basis
- Active participant on the Project advisory Committee
- Analyzes drawings in compliance with the City of Auburn's Unified Development Standards and Codes
- Actively runs the monthly Building Commission meetings
Office Manager
Bowers Engineering Services
10.2016 - 05.2024
- Streamlined and monitored Professional Engineering and Certificate of Authority Licenses
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained accurate payroll records and submitted on a timely basis.
- Maintained all tax filings and accounts.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Instructional Paraprofessional
Hamilton Community Schools
10.2015 - 10.2016
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Worked closely with lead teachers to develop curriculum materials that aligned with state standards and district objectives.
- Provided one-on-one support for students with special needs, ensuring their individualized learning goals were met.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Participated in professional development opportunities to stay current on best practices in education and enhance instructional techniques.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Managed classroom setup and organization, maintaining an efficient workspace conducive to learning for all students.
- Provided support during classes, group lessons, and classroom activities.
- Created lesson materials, visuals, and digital presentations to supplement lesson plans for computer technology.
- Supported student learning objectives through personalized and small group assistance.
- Copied, organized and distributed classroom assignments or other paperwork.
- Handled class records for attendance, assignment grades and course participation scores.
- Mentored and tutored individual students needing additional help.
- Taught courses under guidance of senior instructors.
Paralegal Assistant
Squiller & Harley Attorneys At Law
06.2015 - 09.2015
- Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
- Facilitated effective communication between parties by scheduling meetings, depositions, mediation sessions, and court appearances.
- Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
- Prepared legal briefs, motions, and pleadings.
- Assisted attorneys in managing high-profile cases, ensuring timely completion of tasks and attention to detail.
- Contributed to successful settlements by assisting in the drafting of settlement agreements under attorney supervision.
- Drafted persuasive legal documents for attorney review, contributing to successful case outcomes.
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
Internet Sales Specialist
Harold Chevrolet
02.2015 - 05.2015
- Provided exceptional customer service through prompt communication via phone, email, and live chat support, resolving issues efficiently.
- Developed a comprehensive understanding of the product portfolio to better serve customers'' needs while upselling complementary items when appropriate.
- Assisted in developing promotional materials such as email campaigns, social media posts, and digital advertisements that drove higher sales volume.
- Increased customer satisfaction with timely response to inquiries and providing accurate product information.
- Managed customer service inquiries and complaints for customer satisfaction.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
Assistant Manager - Collections
Thomas Law Firm
02.2009 - 11.2014
- Enhanced cash flow projections by conducting regular account reviews and updating management on potential risks or opportunities related to outstanding balances.
- Streamlined collections processes for enhanced efficiency, resulting in faster debt recovery and reduced delinquency rates.
- Developed comprehensive training programs for new hires, ensuring consistent performance standards across the team.
- Maintained accurate records of all collection activities, facilitating transparent communication between departments and timely resolution of disputes.
- Played an integral role in ensuring the company''s compliance with applicable laws and regulations related to debt collection practices, minimizing potential legal liabilities.
- Negotiated payment plans with delinquent customers, balancing empathy with firmness to achieve mutually beneficial outcomes for both parties involved.
- Collaborated on collection and dispute resolution issues.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Utilized financial software to prepare consolidated financial statements.
Assistant Manager-Hairstylist
Fiesta Hair & Tanning Salons
11.1996 - 09.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak hours.
- Recruited, interviewed and hired employees.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Trained hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Offered professional cuts, color services and extensions to salon customers.
- Demonstrated thorough knowledge of all salon products and services.
Education
Bachelor of Science - Business Administration And Management
Brown Mackie
Fort Wayne09.2008
Skills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Integrity and ethics
- Project Management
- Business Development
- Budget Management
- Company Representation
- Business Planning
- Financial Management
- Staff Management
- Financial Planning
- Creating and Delivering Presentations
- Financial Leadership
- Business Administration
- Social media proficiency
- Account Management
- Infrastructure Planning
- Analytical and Critical Thinker
- Planning and coordination
- Management Team Leadership
- Human Resources
- Proficient in Microsoft office programs
- Proficient in Quickbooks Desktop and Quickbooks Online
- Supervised team of 10 staff members
- Implementation of Smartsheet program
- Proficient in Adobe products
Certification
- CNP - Certified Notary Public
- Cosmetology License - 28 years
- Licensed Bartender - 10 years
- Safe Serve Certification
Timeline
President-City of Auburn Building Commission
City Of Auburn
04.2022 - Current
Office Manager
Bowers Engineering Services
10.2016 - 05.2024
Instructional Paraprofessional
Hamilton Community Schools
10.2015 - 10.2016
Paralegal Assistant
Squiller & Harley Attorneys At Law
06.2015 - 09.2015
Internet Sales Specialist
Harold Chevrolet
02.2015 - 05.2015
Assistant Manager - Collections
Thomas Law Firm
02.2009 - 11.2014
Assistant Manager-Hairstylist
Fiesta Hair & Tanning Salons
11.1996 - 09.2008
Bachelor of Science - Business Administration And Management
Brown Mackie
Similar Profiles
Les CandlerLes Candler
Maintenance Worker I- CDL at City Of AuburnMaintenance Worker I- CDL at City Of Auburn
Stephanie SpragginsStephanie Spraggins
Senior Accounts Payable Specialist at City of AuburnSenior Accounts Payable Specialist at City of Auburn
Alyssa TatroAlyssa Tatro
Senior Planner at City Of AuburnSenior Planner at City Of Auburn
Andrew BallardAndrew Ballard
Public Works Employee at City Of AuburnPublic Works Employee at City Of Auburn
Eliott EaslerEliott Easler
Host at Cracker BarrelHost at Cracker Barrel