Heather Stapleton

Coordinated morning preparations and organized staff to ensure smooth daily operations.

Setting up daily plan to help day run smoothly for all team members. Help all team members make sure all areas of department are covered. Coach employees on expectations and if they are needing to improve on daily job duties. Helping end of shift shut down, making sure all hours are done in a timely manner. Updating phone lines so employees know following day schedule.

• Sorted and delivered materials to different work areas and staff.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Handled day-to-day shipping and receiving overseeing more than Number packages per day.
• Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
• Managed team schedules, department projects and quality assurance.
• Supervised existing employees and recruited, interviewed and hired new ones.
• Communicated with managers of other departments to maintain transparency.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Drove productivity and process efficiency through Action.
• Maintained effective and on-schedule delivery of Type and Type packages, identifying and selecting optimal shipping methods to meet targets.

• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Enforced company policies and regulations with employees.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Trained new employees and delegated daily tasks and responsibilities.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

Helping new hires at Lands End, training and making sure they understand the basic knowledge of the packing department, it's been a very fulfilling experience and I'm glad that I decided to take the leap and help others.

• Trained and mentored 20 new personnel hired to fulfill packing positions at Lands End.

• Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
• Used Kohls system to prepare orders and shipping documents.
• Assembled and filled boxes and other cartons to safely package items for shipment.
• Packed and shipped items securely and effectively to minimize breakage.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Trained over 20 employees on Land's End equipment use and Industry practices, monitoring work processes and implementing plans for improvement.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.

• Orchestrated efficient routing by producing accurate shipping documentation and package labels.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
• Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Handled high-volume paperwork and collaborated with shipping/receiving department to resolve invoicing and shipping problems.
• Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
• Moved shipment materials to and from designated areas using lift and hand trucks.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Handled day-to-day shipping and receiving overseeing more than 40+ packages per day.

• Managed smooth processing of all paperwork to support office productivity.
• Processed invoices and expenses using M1 to facilitate on-time payment.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Managed multi-line telephone system and greeted claimants during office visits.
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
• Assisted with event planning, including associated travel and logistical arrangements.
• Greeted numerous visitors, including VIPs, vendors and interview candidates.
• Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
• Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.