Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Statham

Arab

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently. Organized and dependable with a positive attitude.

Overview

11
11
years of professional experience

Work History

Relationship Banker

Regions Bank
12.2021 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.

Team Lead

Walmart
11.2017 - 10.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Assistant Manager

Walmart
01.2016 - 11.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Customer Service Manager

Walmart
04.2014 - 01.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Education

High School Diploma -

J.B. Pennington High School
Blountsville, AL
05-2009

Skills

  • Relationship building and management
  • Customer Service-oriented
  • Organizational skills
  • Cash handling
  • Creative thinking
  • Accurate recordkeeping practices
  • Effective multitasking

Timeline

Relationship Banker

Regions Bank
12.2021 - Current

Team Lead

Walmart
11.2017 - 10.2021

Assistant Manager

Walmart
01.2016 - 11.2017

Customer Service Manager

Walmart
04.2014 - 01.2016

High School Diploma -

J.B. Pennington High School

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