Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Steadham

Newnan,GA

Summary

Resourceful Internal Advisor known for high productivity and efficient task completion. Specialize in strategic planning, risk management, and stakeholder engagement. Excel in communication, problem-solving, and adaptability, ensuring seamless internal advisory services. Prioritize clear objectives to guide organizations towards success while fostering collaborative environments. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

25
25
years of professional experience

Work History

Internal Advisor

honda of newnan
Newnan, GA
04.2018 - 11.2024
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Maintained records of customer interactions and transactions.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Prepared invoices for services rendered and collected payments from customers.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.

Service Advisor

Butler Lexus
Union City, GA
04.2013 - 08.2017
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Maintained records of customer interactions and transactions.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Prepared invoices for services rendered and collected payments from customers.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Ensured that all customer inquiries were handled promptly and accurately.

Customer Service Supervisor

Chick-fil-A
Fairburn, GA
09.1999 - 10.2008
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Greeted customers upon arrival in the dining area.
  • Delivered food orders promptly and accurately to guests tables.
  • Prepared beverages such as coffee, tea, soda..

Education

High School Diploma -

Creekside High School
Fairburn, GA
05-2003

Skills

  • Complaint resolution
  • Scheduling
  • Support case resolution
  • Order fulfillment
  • Adaptive team player
  • Customer consulting
  • Product knowledge
  • Positive and professional
  • Active listening
  • Multi-line phone talent
  • In-store support
  • Customer service
  • Cultural awareness
  • Product and service solutions
  • Spreadsheets
  • Warranty service
  • Multi-task management
  • Money handling

Timeline

Internal Advisor

honda of newnan
04.2018 - 11.2024

Service Advisor

Butler Lexus
04.2013 - 08.2017

Customer Service Supervisor

Chick-fil-A
09.1999 - 10.2008

High School Diploma -

Creekside High School
Heather Steadham