Heather Stedman-Ruiz
Lansing,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Personal Banker II
UMB Bank
Kansas City, KS
11.2014 - Current
- Identified transaction errors for unbalanced debits and credits.
- Provided customer service to clients, including answering questions and resolving issues.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Maintained and built strong client relationships through quality, personalized interactions.
- Followed operational standards, promoting security, risk management and compliance.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Teacher
Usd 207
Fort Leavenworth, KS
08.1997 - 06.2014
Education
Master of Arts - Education Administration
Baker University
Baldwin City, KS05-2000
Bachelor of Science - Education
Emporia State University
Emporia, KS05-1996
Skills
- Regulatory Compliance
- Banking Policies and Procedures
- Attention to Detail
- Issues Resolution
- Branch Operations
- Account Maintenance
- Relationship Building and Management
- Positive Attitude
Timeline
Personal Banker II
UMB Bank
11.2014 - Current
Teacher
Usd 207
08.1997 - 06.2014
Master of Arts - Education Administration
Baker University
Bachelor of Science - Education
Emporia State University
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