HEATHER STEPHENSON TILLMAN
Rose Barracks
Summary
Highly skilled and compassionate healthcare professional with over a decade of experience as a Certified Nursing Assistant, complemented by hands-on clinical experience as a Medical Assistant. Demonstrates a strong foundation in both administrative and patient care functions within high-volume medical environments. Recognized for the ability to multitask effectively while delivering exceptional support during interventional procedures, maintaining accurate documentation, and ensuring a clean, compliant clinical setting. Also certified as an Esthetician, offering a unique patient-centered approach rooted in professionalism, safety, and empathy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant / Medical Assistant
National Spine & Pain Centers
05.2015 - 04.2025
- Facilitated patient check-in and check-out in a high-volume pain management practice, ensuring efficient flow and positive patient interactions.
- Accurately collected and recorded vital signs, conducted oral swabs and UDTs, and updated patient records using EMR systems.
- Assisted physicians in advanced procedures, including lumbar, cervical, and thoracic steroid epidural injections; transforaminal epidural injections; SI joint and hip injections; spinal cord stimulator trials; and rhizotomies, utilizing the C-arm for image guidance.
- Maintained strict adherence to sterilization and infection control protocols for all procedure instruments and exam rooms.
- Coordinated patient appointments, managed follow-ups, and processed prescription requests in compliance with HIPAA and OSHA standards.
- Monitored clinical supply levels and ordered inventory to support uninterrupted procedural operations.
- Effectively multitasked between front-desk duties, patient care responsibilities, and clinical procedure support.
Education
Certified Nursing Assistant (CNA) -
Quest Training Services
Live Oak, FLCertificate - Esthetician
Aveda Institute
Jacksonville, FLSkills
- Patient intake
- C-arm operation
- Blood glucose testing
- IV maintenance
- Attention to detail
- Medical terminology
- Check-in/check-out workflow
- Multitasking
- Vital sign monitoring
- Oral swabs
- Urine drug testing (UDTs)
- EMR (Electronic Medical Records) documentation
- Front desk operations
- Patient scheduling
- Clinical supply management
- Inventory management
- Sterilization of instruments
- Infection control
- Assistance with interventional spine procedures
- Assistance with joint procedures
- HIPAA compliance
- Patient confidentiality
- Professional demeanor
- Compassionate communication
Certification
- Certified Nursing Assistant (CNA), Quest Training Services
- Medical Assistant, Clinical Experience
- Esthetician Certificate, Aveda Institute, Jacksonville, FL
- Bloodborne Pathogens Certification
Timeline
Certified Nursing Assistant / Medical Assistant
National Spine & Pain Centers
05.2015 - 04.2025
Certified Nursing Assistant (CNA) -
Quest Training Services
Certificate - Esthetician
Aveda Institute
Similar Profiles
Justin ReyesJustin Reyes
Laboratory Technician at National Spine & Pain CentersLaboratory Technician at National Spine & Pain Centers
Diana HernandezDiana Hernandez
Patient Service Coordinator/Surgery Scheduler at National Spine and Pain CentersPatient Service Coordinator/Surgery Scheduler at National Spine and Pain Centers
Anthony AlderAnthony Alder
Physician Assistant at National Spine and Pain CentersPhysician Assistant at National Spine and Pain Centers
Cassidy Kiele Ohashi Cassidy Kiele Ohashi null
Military Police Officer at ArmyMilitary Police Officer at Army
ERIC STEWARTERIC STEWART
Staff Sergeant (SSG) at United States ArmyStaff Sergeant (SSG) at United States Army