Heather Stermer
Elmira
Summary
Dynamic administrative professional with extensive experience at Elmira City School District, excelling in recordkeeping and customer service. Proven ability to enhance operational efficiency and manage sensitive information with discretion. Skilled in paperwork processing and adept at multitasking, ensuring timely completion of critical tasks while fostering a collaborative team environment.
Professional with strong typing and clerical skills, ready to contribute effectively to administrative tasks. Known for team collaboration, organizational abilities, and adapting to changing needs. Expertise in data entry, document preparation, and ensuring accuracy. Valued for reliability and results-driven approach.
Overview
27
27
years of professional experience
Work History
Clerk Typist
Elmira City School District
09.2017 - Current
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
- Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Scheduled office meetings and client appointments for staff teams.
Secretary
Elmira City School District
09.2017 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
Special Education Secretary
Elmira City School District
09.2020 - 06.2021
- Ensured timely completion of required paperwork related to student evaluations, re-evaluations, IEPs, or 504 plans by maintaining an organized calendar system.
- Supported special education teachers in meeting individualized student goals through effective scheduling and resource allocation.
- Assisted in the coordination of transition services for students aging out of special education programs, collaborating with local agencies and support teams.
Secretary
Arnot Ogden Medical Center
09.1998 - 09.2017
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Maintained current and accurate medical records for patients.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Processed lab paperwork and requests according to physicians' orders.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Human Service And Liberal Arts, 2 Associate Degree
Corning Community College
Corning, NY06-2009
High School Diploma -
Elmira City School District
Elmira, NY06-1998
Skills
- Letter typing
- Recordkeeping skills
- Paperwork processing
- Professional telephone demeanor
- File management
- Multi-line telephone system management
- Spreadsheet creation
- Email correspondence
- Paperwork filing
- Documentation preparation
- Document scanning
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved all work by completing with accuracy and efficiency.
- Collaborated with team on multiple developments with fund raising.
Timeline
Special Education Secretary
Elmira City School District
09.2020 - 06.2021
Clerk Typist
Elmira City School District
09.2017 - Current
Secretary
Elmira City School District
09.2017 - Current
Secretary
Arnot Ogden Medical Center
09.1998 - 09.2017
Human Service And Liberal Arts, 2 Associate Degree
Corning Community College
High School Diploma -
Elmira City School District
Other
CPR Certified
Board Member of In His Presence Ministry
Sunday school Teacher
Elmira City School District after school program ARCADE, Enrichment Teacher
Girl Scout Leader for 2 years
Volunteer Food Pantry
Tour De Cure for 3 yrs , raising money for Diabetics
President of a Book Club
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