Heather Stevens
Olney,IL
Summary
Dynamic professional with a strong work ethic and proven problem-solving skills, previously at North American Lighting. Successfully operated machinery and trained new operators, ensuring high-quality production standards. Recognized for effective communication and teamwork, contributing to a collaborative environment that enhanced operational efficiency and met production goals.
Overview
16
16
years of professional experience
Work History
Certified Training Operator
North American Lighting
12.2015 - Current
- Operated machinery to ensure efficient production processes.
- Collaborated with team members to meet daily production goals.
- Assisted in training new operators on safety protocols and machinery use.
- Conducted quality checks to maintain product standards.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Store Manager
Family Video
10.2009 - 11.2015
- Led daily store operations, ensuring high standards of customer service and product availability.
- Developed and implemented strategies to enhance team performance and operational efficiency.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Trained and mentored staff on sales techniques and product knowledge, fostering a collaborative environment.
- Oversaw visual merchandising standards to create an appealing shopping experience for customers.
- Collaborated with upper management to align store goals with corporate initiatives and objectives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
East Richland High School
Olney, ILSkills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Equipment operation
- Efficient multitasking
- Effective communication
- Data entry
- Customer service
- Strong work ethic
- Punctual and reliable
- Computer skills
Timeline
Certified Training Operator
North American Lighting
12.2015 - Current
Store Manager
Family Video
10.2009 - 11.2015
High School Diploma -
East Richland High School