Heather Stevens
Salvisa,KY
Summary
Dynamic culinary professional with extensive experience at Mercer County Schools, excelling in food preparation and kitchen organization. Proven ability to enhance customer satisfaction through exceptional service and effective multitasking. Skilled in food handling and sanitation, consistently maintaining high standards of quality and safety in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Cook/Baker
Mercer County Schools
Harrodsburg, KY
02.2018 - Current
- Prepared and cooked meals following nutritional guidelines and safety standards.
- Managed inventory, ensuring proper storage and rotation of food supplies.
- Coordinated meal service for students, promoting healthy eating habits.
- Trained new kitchen staff on food preparation techniques and safety protocols.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Used POS system and completed daily paperwork and deposits.
Assistant Manager
Ross Dress for Less
Lexington, KY
06.2014 - 11.2017
- Supervised daily store operations to enhance customer experience and drive sales.
- Trained and mentored staff to improve product knowledge and service efficiency.
- Implemented inventory management processes to reduce stock discrepancies and optimize replenishment.
- Analyzed sales data to identify trends, informing strategic decisions for merchandising and promotions.
- Created employee schedule based off of company and employee needs.
- Interviewed and hired new employees.
- Used POS system.
- Completed daily paperwork and deposits.
Server
TGI Fridays
Lexington, KY
06.2013 - 08.2014
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Trained new servers on menu knowledge and service standards to maintain quality.
- Collaborated with kitchen staff to coordinate orders and optimize workflow during peak hours.
Deli Clerk
Walmart
Danville, KY
06.2012 - 07.2013
- Delivered exceptional customer service by assisting customers with deli product selection.
- Prepared and sliced meats, cheeses, and specialty items to ensure freshness and quality.
- Maintained cleanliness and organization of deli display cases and prep areas.
- Collaborated with team members to manage inventory levels and minimize waste.
Education
High School Diploma -
Mercer County Schools
Harrodsburg, KY05-2012
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Multitasking and organization
- Kitchen organization
- Sanitation
- Supply restocking
Timeline
Cook/Baker
Mercer County Schools
02.2018 - Current
Assistant Manager
Ross Dress for Less
06.2014 - 11.2017
Server
TGI Fridays
06.2013 - 08.2014
Deli Clerk
Walmart
06.2012 - 07.2013
High School Diploma -
Mercer County Schools