HEATHER STEVENSON
Oconomowoc,WI
Summary
Achieved consistent performance goals at W.W. GRAINGER INC by leveraging expertise in credit analysis and exceptional relationship management. Excelled in assessing credit risk, enhancing customer satisfaction, and driving revenue growth through strategic account oversight and effective dispute resolution. Demonstrated proficiency in financial statement analysis and adept at fostering client trust.
Overview
9
9
years of professional experience
Work History
Credit Analyst
W.W. GRAINGER INC
09.2022 - Current
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
Government Collection Specialist
W.W. GRAINGER INC
07.2017 - 09.2022
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Achieved performance goals on consistent basis.
Account Relationship Manager
W.W. GRAINGER INC
04.2017 - 07.2017
- Coordinated with cross-functional teams for seamless service delivery, fostering client trust in the company''s expertise.
- Strengthened client relationships by effectively addressing concerns and providing timely solutions.
- Tracked account performance metrics regularly, adjusting strategies as needed to optimize results.
- Collaborated with sales team to upsell products and services, leading to increased revenue.
Global Export Sales Associate
W.W. GRAINGER INC
10.2015 - 04.2017
- Worked varied hours to meet seasonal and business needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Maintained relationships with customers to maximize sales opportunities.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Education
High School Diploma -
Wayland Academy
Beaver Dam05.1992
Skills
- Risk Assessment
- Credit analysis
- Financial statement analysis
- Credit risk
- Credit decisions
- Relationship Management
Timeline
Credit Analyst
W.W. GRAINGER INC
09.2022 - Current
Government Collection Specialist
W.W. GRAINGER INC
07.2017 - 09.2022
Account Relationship Manager
W.W. GRAINGER INC
04.2017 - 07.2017
Global Export Sales Associate
W.W. GRAINGER INC
10.2015 - 04.2017
High School Diploma -
Wayland Academy
Similar Profiles
Patrick E. Peace Jr.Patrick E. Peace Jr.
Inside Account Manager at W.W. GraingerInside Account Manager at W.W. Grainger
MICHELLE STAVROUMICHELLE STAVROU
Senior Analyst, Supplier Social Responsibility at W.W. Grainger, Inc.Senior Analyst, Supplier Social Responsibility at W.W. Grainger, Inc.
Meagan BakerMeagan Baker
Sr. Merchandising Analyst at W.W. GraingerSr. Merchandising Analyst at W.W. Grainger
Stephen DoportoStephen Doporto
On-Site Service Representative at W.W. Grainger Industrial SupplyOn-Site Service Representative at W.W. Grainger Industrial Supply
Garrett CloughGarrett Clough
Floor Installer at FloorQuestFloor Installer at FloorQuest