Heather Stevenson
Cabazon,CA
Summary
Highly motivated employee with strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in customer service and multitasking, with a devotion to delivering positive and memorable experiences. Skilled in commercial cleaning independently or with a team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Production Lead
Jeeter - a DreamFields Brand
Desert Hot Springs, CA
04.2022 - 08.2023
- Coordinated production schedules and assigned tasks to employees.
- Monitored the quality of products during production process.
- Ensured safety regulations were followed by all staff members.
- Maintained an accurate inventory of raw materials and supplies.
- Developed strategies for improving efficiency, productivity, and cost-effectiveness in the production line.
- Resolved conflicts between staff members when necessary.
- Controlled labor costs by ensuring that workers are working efficiently.
- Prepared reports on production metrics such as output, waste, cost.
- Collaborated with other departments to ensure smooth operations.
- Oversaw workstation setup and operation and mobilized production line and shift employees to meet customer quality standards and schedules.
- Equipped team members with proper hand tools, supplies and power equipment to safely and efficiently perform jobs without time-consuming interruptions during production.
Team Lead Packaging Specialist
CANNDESCENT
Desert Hot Springs, CA
06.2020 - 09.2021
- Maintained accurate records of employee attendance and task completion times.
- Motivated staff through positive reinforcement techniques.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Offered training and support to keep team members motivated and working toward objectives.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Implemented strategic plans to enhance team performance and productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Monitored team progress and enforced deadlines.
Lead Custodian
Colson & Colson General Contractor
Cedar Park, TX
06.2016 - 01.2020
- Performed daily custodial duties, including sweeping, mopping, dusting, and waxing floors; cleaning windows; emptying garbage cans; and restocking supplies.
- Maintained inventory of custodial equipment and materials; ordered additional supplies as needed.
- Supervised a team of custodians to ensure tasks were completed according to safety regulations and quality standards.
- Inspected work areas regularly to identify potential hazards or maintenance needs.
- Investigated complaints from customers regarding cleanliness issues; identified causes and implemented solutions accordingly.
- Conducted regular audits of restrooms and common areas to ensure they are properly stocked with supplies at all times.
- Held monthly meetings with custodial staff to discuss upcoming projects, events and review any relevant changes in policies, procedures.
- Moved equipment and furniture to thoroughly clean space.
- Checked and stocked inventory throughout facility to meet expected demands.
- Reported or resolved observed hazards observed and followed up to verify resolution.
Front Desk Receptionist
Marquis Villa Resort
Beaumont, CA
01.2010 - 02.2016
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
Direct Support Professional
Benson House Inc
Ontario, CA
02.2007 - 01.2010
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Tracked and reported clients' progress based on observations and conversations.
Assistant Manager
Marie Callenders Restaurant
Palm Desert, CA
01.2005 - 02.2007
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Education
High School Diploma -
Beaumont Senior High School
Beaumont, CA06.2002
Skills
- Health and safety compliance
- Team Coordination
- Equipment safety
- Quality Control
- Inventory Control
- Customer Service
- File Organization
- Office Organization
- Cash Handling
- Problem-solving skills
- Appointment Scheduling
- Scheduling appointments
- Guest Relations
- Payment Collection
- Property Management Systems
- Customer Service Management
- Payment Processing
- Transaction Processing
- Records Management
- Front Office Management
- Guest Reception
- Invoicing and Billing
- Guest Registration
- Concierge services
- Data Entry
- POS System Operation
- Computer Skills
- Staff Scheduling
- Reliability
- Self Motivation
Certification
- Direct Support Professional (DSP), 40 hours of training about working with clients with developmental disabilities, 01/15, 12/16
- First Aid and CPR (infant/adult), 01/15, 12/16
- Texas Food Handler, 10/16, 10/18
- Alcohol Beverage Handlers, 10/16, 10/18
- Food Handler card, 03/20, 03/23
- California food handler card, 03/20, 03/23
- City of Desert Hot Springs Police Department Authorized Cannabis Employee, CID-21-629, 11/21, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Production Lead
Jeeter - a DreamFields Brand
04.2022 - 08.2023
Team Lead Packaging Specialist
CANNDESCENT
06.2020 - 09.2021
Lead Custodian
Colson & Colson General Contractor
06.2016 - 01.2020
Front Desk Receptionist
Marquis Villa Resort
01.2010 - 02.2016
Direct Support Professional
Benson House Inc
02.2007 - 01.2010
Assistant Manager
Marie Callenders Restaurant
01.2005 - 02.2007
- Direct Support Professional (DSP), 40 hours of training about working with clients with developmental disabilities, 01/15, 12/16
- First Aid and CPR (infant/adult), 01/15, 12/16
- Texas Food Handler, 10/16, 10/18
- Alcohol Beverage Handlers, 10/16, 10/18
- Food Handler card, 03/20, 03/23
- California food handler card, 03/20, 03/23
- City of Desert Hot Springs Police Department Authorized Cannabis Employee, CID-21-629, 11/21, Present
High School Diploma -
Beaumont Senior High School
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