Summary
Overview
Work History
Education
Skills
Timeline
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Heather Stewart

Easley,COM

Summary

A friendly Customer Service Representative with over 15+ years of experience of engaging with clients with a positive attitude, addressing needs, and solving problems til satisfaction is exceeded.

Overview

12
12
years of professional experience

Work History

Customer Service

Franklin Financial Corp
05.2019 - 09.2019
  • Processed payments on loans, performed collections calls on past due accounts, collected information to process
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Manager

Hobby Lobby
Easley, SC
10.2015 - 04.2019


  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.

Cosmetic Counter Manager

Belk
10.2010 - 12.2014
  • Analyzed sales, wrote sales reports and set sales goals for cosmetics counter at Belk store.
  • Researched and assessed new products to develop effective merchandising and promotion plans.
  • Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
  • Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.
  • Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
  • Offered make-up tips and popular tutorials in alignment with latest trends.

Support Team Member

Belk
Easley, SC
12.2014 - 09.2015
  • Prepared merchandise for sales floor by pricing or tagging.
  • Supported stores conducting sales promotions
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.

Vet Technician/Receptionist

Pickens Animal Hospital
05.2007 - 07.2010


  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Administered medications to animals in treatment and documented changes in condition.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Answered owner animal health questions and advised on best care practices.
  • Recorded symptoms and documented medical observations to inform treatment decisions.

Education

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Adult Education Program Pickens High School

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Liberty High School

Skills

  • MS Office Proficient
  • Customer Service and Assistance
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • Client Rapport-Building
  • Order and Refund Processing
  • Responding to Difficult Customers

Timeline

Customer Service

Franklin Financial Corp
05.2019 - 09.2019

Customer Service Manager

Hobby Lobby
10.2015 - 04.2019

Support Team Member

Belk
12.2014 - 09.2015

Cosmetic Counter Manager

Belk
10.2010 - 12.2014

Vet Technician/Receptionist

Pickens Animal Hospital
05.2007 - 07.2010

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Adult Education Program Pickens High School

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Liberty High School

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Heather Stewart