Epic Resolute Billing
Heather Stewart
Medical Coding & Billing Professional
Ocoee,TN
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting productivity and performance. Practical problem-solver with excellent critical thinking and organizational skills to drive team success. Highly effective and knowledgeable in medical insurance billing practices and Medicare standards.
Overview
24
24
years of professional experience
Work History
Supervisor, CBO Registration Team
NACS MEDSRV
11.2022 - Current
- Monitored workflow to improve employee time management and increase productivity.
- Training and mentoring new staff, implementing standards of work practice for claim edits.
- Maintaining a harmonious working environment conducive to productivity.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Achieved results by working with staff to meet established targets and goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Review claims WQ's daily for denials, error and edits that are pending corrective action and implement necessary steps to resolve edits.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Insurance verification and reconciliation utilizing RTE's, SPOT, One Health Portal, Availity etc.
- Identify, address and resolve technology and software issues as needed on behalf of staff prior to involving IT or AIT assistance.
Patient Service Representative
Simplified Outsource Solutions SD
09.2022 - 11.2022
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Resolved billing inquiries and disputes in timely fashion.
- Improved patient satisfaction by providing exceptional customer service during customer service calls.
- Used Epic Medical Management software to schedule appointments, reconcile invoices, collect and enter patient demographics and insurance data, collect patient payments and co-pays for billing.
- Verified patient insurance eligibility and entered patient information into system. Utilize SPOT, Availity, One Health Portal for patient verification of benefits
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Managed patient registration process, confirming data accuracy and completeness.
- Resolved patient billing issues in line with established guidelines.
Collateral Valuations Analyst, Obo Chase Bank
Mphasis Digital Risk
11.2021 - 04.2022
- Orchestrated client-centered financial packages factoring in current market trends through review of residential appraisal
- Conducted due diligence reviews on potential residential investments and presented findings to designated managers.
- Assisted colleagues with challenging cases reviewing unique or complex properties, applying specialized expertise to deliver precise valuations under tight deadlines.
- Maintained up-to-date knowledge of industry best practices and emerging trends, ensuring accurate assessments of collateral values at all times.
- Helped clients make optimal decisions on amounts and timing of capitalization for closing residential loans.
- Developed comprehensive reports highlighting key findings from collateral analysis, supporting loan underwriting and portfolio management efforts.
- Fostered a culture of continuous improvement within the team by identifying areas for growth, sharing best practices, and actively participating in relevant training sessions.
- Collaborated with cross-functional teams to address complex issues related to property valuations, providing expert insights to drive informed decision making.
- Strengthened relationships with appraisal vendors through effective communication strategies, fostering a collaborative approach toward achieving shared goals.
- Demonstrated strong analytical skills in performing detailed scenario analyses to assess the potential impact of various market factors on collateral values.
Appraisal Trainee
Zane B Harris Property Appraisals
12.2020 - 03.2022
- Created and optimized standard systems and procedures for evaluating each property type.
- Computed final estimation of property values, taking into account depreciation, value comparisons of similar properties and income potential.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Collected and analyzed relevant data to identify real estate market trends.
- Enhanced client satisfaction by providing timely and accurate appraisals for various property types.
- Maintained current understanding of lender requirements and documentation guidelines.
- Inspected properties first-hand, collected measurements and reviewed historical documents to complete thorough evaluations.
- Utilized advanced research skills to accurately assess property characteristics, market conditions, and comparable sales data.
- Streamlined workflow processes through proficient use of appraisal software tools and databases for data collection and report writing.
- Ensured quality control throughout the appraisal process by reviewing completed reports for accuracy before submission.
- Performed appraisals in line with federal requirements and USPAP guidelines.
- Prioritized client needs during consultations, focusing on understanding their specific goals and requirements related to the appraisal assignment.
- Refined communication abilities by presenting complex information clearly in both written reports and verbal explanations.
- Issued noticed to taxpayers regarding property annexations and updated tax assessments.
Appraisal Trainee, Assistant Office Manager
Crye Property Appraisal
04.2018 - 12.2020
- Performed appraisals in line with federal requirements and USPAP guidelines.
- Refined communication abilities by presenting complex information clearly in both written reports and verbal explanations.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Kept on top of latest trends in market sales and construction costs in order to produce optimal assessments.
- Increased efficiency within the team by effectively communicating expectations and deadlines for each project.
- Utilized advanced research skills to accurately assess property characteristics, market conditions, and comparable sales data.
- Educated owners about assessments, resolved concerns and defended valuations during public appeals.
- Improved appraisal accuracy by consistently updating knowledge on market trends and property values.
- Prioritized client needs during consultations, focusing on understanding their specific goals and requirements related to the appraisal assignment.
- Maintained a high level of organization while managing numerous files and documents for multiple appraisal projects.
- Developed professional relationships with real estate agents, brokers, and lenders to gather relevant data for appraisals.
- Maintained current understanding of lender requirements and documentation guidelines.
- Completed property inspections, documenting findings and assessing overall conditions for accurate valuation.
- Strengthened professional skills through participation in continuing education courses related to the appraisal field.
Medical Office Specialist, Radiology Biller
Signal Mountain Imaging
01.2000 - 12.2007
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Used Epic Medical Practice software track and review scheduled appointments. patient demographic and insurance records for Radiological billing of visits and procedures.
- Conducted routine audits of billing practices to identify areas for improvement and potential revenue enhancements.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Processed medical insurance claims and payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Facilitated effective communication between patients, healthcare provider, and insurance companies for optimal care coordination.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Updated patient information and insurance details for accurate electronic medical records.
- Increased efficiency in the billing process by reconciling insurance claims and resolving discrepancies promptly.
- Assisted with medical coding and billing tasks.
Education
No Degree - Medical Coding And Billing Professional
The University of Tennessee - Knoxville
Knoxville, TN 05.2001 -
Vocational License - Residential Real Estate Appraisal Trainee
TREES Real Estate & Appraisal School
Chattanooga, TN 05.2001 -
Vocational Certificate - Medical Office Practices & Medical Terminology
Antelope Valley Adult School
Lancaster, CA 05.2001 -
High School Diploma -
Sultan Senior High School
Sultan, WA 05.2001 -
Skills
Time Management
Software
Microsoft Office 365 Business Suite
6Nine Phone System
Citrix Web Platform
Cisco Web Meeting, TEAMS, WebX, Zoom
Collateral Management Systems
Athena Medical Practice Management
Timeline
Supervisor, CBO Registration Team
NACS MEDSRV
11.2022 - Current
Patient Service Representative
Simplified Outsource Solutions SD
09.2022 - 11.2022
Collateral Valuations Analyst, Obo Chase Bank
Mphasis Digital Risk
11.2021 - 04.2022
Appraisal Trainee
Zane B Harris Property Appraisals
12.2020 - 03.2022
Appraisal Trainee, Assistant Office Manager
Crye Property Appraisal
04.2018 - 12.2020
No Degree - Medical Coding And Billing Professional
The University of Tennessee - Knoxville
05.2001 -
Vocational License - Residential Real Estate Appraisal Trainee
TREES Real Estate & Appraisal School
05.2001 -
Vocational Certificate - Medical Office Practices & Medical Terminology
Antelope Valley Adult School
05.2001 -
High School Diploma -
Sultan Senior High School
05.2001 -
Medical Office Specialist, Radiology Biller
Signal Mountain Imaging
01.2000 - 12.2007
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