Heather Stewart
Easley,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Park National Bank
10.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated account information to maintain customer records.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Managed accounts in excess of 3 million dollars
Project Based Assistant
Greenbrier Farms
08.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Served in excess of 175+ clients during special events, nights, and weekends.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Officer
Franklin Financial Corp
05.2019 - 09.2019
- Processed payments on loans, performed collections calls on past due accounts, collected information to process accounts accordingly.
- Provided exceptional customer service through timely communication and problem resolution.
- Streamlined application processes for increased efficiency and faster benefits disbursement.
- Ensured compliance with state and federal guidelines when processing applications, mitigating potential issues or penalties for the agency.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Customer Service Manager
Hobby Lobby
10.2015 - 04.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Maintained clean and organized sales floor, enhancing overall shopping experience for customers.
Support Team Member
Belk
12.2014 - 09.2015
- Prepared merchandise for sales floor by pricing or tagging
- Supported stores conducting sales promotions
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
Clinique Counter Manager
Belk
10.2010 - 12.2014
- Analyzed sales, wrote sales reports and set sales goals for cosmetics counter at Belk store
- Maintained sales in excess of $500,000 per calendar year
- Researched and assessed new products to develop effective merchandising and promotion plans
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Organized sale events and created eye-catching product displays to attract customers to Clinique counter.
Education
No Degree - Cosmetology
Art of Nail Technology
Easley, SC11.2012
High School Diploma -
Liberty High School
Liberty, SC06.1997
Skills
- MS Office Proficient
- Understanding Customer Needs
- Customer Data Confidentiality
- Strong computer skills
- Active Listening
- Data Entry
- Problem-solving abilities
- Account Management
- Project management abilities
- Clerical Support
Accomplishments
- Supervised team of 4 Clinique Consultants.
Certification
- CNP - Certified Notary Public for State of SC
Timeline
Customer Service Representative
Park National Bank
10.2022 - Current
Project Based Assistant
Greenbrier Farms
08.2022 - Current
Customer Service Officer
Franklin Financial Corp
05.2019 - 09.2019
Customer Service Manager
Hobby Lobby
10.2015 - 04.2019
Support Team Member
Belk
12.2014 - 09.2015
Clinique Counter Manager
Belk
10.2010 - 12.2014
No Degree - Cosmetology
Art of Nail Technology
High School Diploma -
Liberty High School
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