Heather Stewart
Festus,Mo
Summary
I am an exceptionally detailed and highly organized business professional with the ability to successfully manage multiple projects simultaneously. I have well-developed interpersonal communication skills to work effectively with people from diverse professional and cultural backgrounds.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Imperial Animal Hospital
08.2023 - Current
- Greet Clients and their pets, complete the appointment sign-in process, confirm appointment detail, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other request. Make outbound calls for appointment reminders and follow-ups.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Front Desk Supervisor
Holiday Inn Express & Suites
12.2021 - 03.2023
- Check guest in and out, collect guest’s payment using either credit card or debit cards, taking deposits when necessary
- Work with vendors ensuring all food and health items is ordered in an efficient manner for Express shop
- Accurately answer inquiries from potential guest and accept hotel reservations, resolve guest problems and complaints in an efficient manner
- Negotiate price for meeting room space, also negotiate rates for potential future ongoing guest traveling on business
Operations Support LTL
Sunset Transportation Headquarters
09.2017 - 11.2021
- Track and trace all LTL shipments ensuring they have successfully picked up and delivered
- Report any delay to the CSR, create a service failure to track late pickups and deliveries
- Communicate with OS&D on all lost shipments
- Communicate with destination terminals /dispatchers ensuring appointments have been set and are on schedule
- Make sure that the carrier is billing the correct party if they are not, send BOL to appropriate part for correction
- Assisting with remote workers if they have any questions or need help with any shipments
Logistics Coordinator
Hanlon Logistics Agent for Sunset Transportation, LLC
02.2017 - 06.2017
- Track and provide status updates to customers
- Ensure on time pick-ups and deliveries of all shipments
- Review all rates and fuel bills for accuracy and payment approval
- Communicate with LTL terminals getting updates on shipments
- Provide excellent customer service for our customers and carriers
Transportation Analyst, Carrier Compliance
MetroGistics
08.2014 - 09.2015
- Responsible for getting drivers set up to haul for the company, making sure driver meets all Department of Transportation requirements and ensuring carrier meets company insurance guidelines
- Entering in all new driver applications into database
- Communicating with Dispatch and drivers ensuring driver is on time for vehicle delivery
- Call carriers references to ensure background meets company requirements
Education
Associates - Business Management
Sanford Brown College
Fenton, MO05.2008
Diploma - undefined
Herculaneum High School
Herculaneum, MO05.2004
Skills
- Excellent Customer Service
- Team Building and Leadership
- Microsoft Office Suite
- TMS
Timeline
Customer Service Specialist
Imperial Animal Hospital
08.2023 - Current
Front Desk Supervisor
Holiday Inn Express & Suites
12.2021 - 03.2023
Operations Support LTL
Sunset Transportation Headquarters
09.2017 - 11.2021
Logistics Coordinator
Hanlon Logistics Agent for Sunset Transportation, LLC
02.2017 - 06.2017
Transportation Analyst, Carrier Compliance
MetroGistics
08.2014 - 09.2015
Diploma - undefined
Herculaneum High School
Associates - Business Management
Sanford Brown College
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